LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons

Shocking

Shocking, we signed up 6 months ago, moved away from Revel what I thought were terrible, turns out Lightspeed are now trying the same stitch up tactics. They now are making people use there POS system which charge HUGE fees onto customers. And if you DON'T use there system they will sting you for NOT using it !!. If you trade $35.000 to $44,999 pm its $200 fee because you don't use there pos!! and that only goes up higher and higher. Its a simple money grab, we don' want you over priced POS ...

It keeps getting worse.

Been using Lightspeed with another of my Business for 7 Years, and despite a number of small niggles it has been acceptable. Unfortunately, I have just installed the system in a new operation, and over the last 4 weeks, we have had no customer support, and no contact with our support manager. Numerous claims for invoices for the wrong system, invoices for money that have been overpaid, now on two separate occasions the system has gone completely down and we are unable to trade, or contact ...

BEWARE, NEW SERVICE FEE…

Terrible decision to charge the service fee for not using the payment system. Quintupled my bill and said it is a business decision. Well, my business decision is to not do business with greedy companies. I canceled the service but true to form they charged me anyway. Now, I have to get the charge reversed. I feel like they found a fat cow and are trying to milk it for all its worth. Been with them for 12+ years but they threw away our partnership with their unfair practices. Unfortunately ...

BEWARE NEW PAYMENTS REQUIREMENT

BEWARE NEW PAYMENTS REQUIREMENT Lightspeed is seemingly on a mission to lose countless customers in pursuit of your payment processing fees. We have stuck with Vend with the promise of additional features which have never arrived but now have no option to leave after being threatened with a 5 figure(!) penalty if we do not change our payment provider to Lightspeed - increasing our annual cost from £8,000 to £18,000+. The penalty figure has only been communicated to us today (less than 14 ...

Lightspeed Charging Transaction Fee when no Payment service provided

Beware of overcharging on transaction fees. Lightspeed have recently advised all AU users that they are moving to Lightspeed Payments. This will incur a transaction fee which is 1.25% higher than our existing fee and if we choose to continue with our existing eftpos, Lightspeed will still charge us an additional fee based on the transactions processed. The additional monthly fee starts at $75 - based on upto $20k in sales and then it goes up from there. Looking for alternative POS ...

Australian users beware!

My business has been using lightspeed for 5 years. We invested time and money into establishing our systems on lightspeed including integration with our ecommerce platform. Like most Lightspeed users, we were issued with an email stating that if we did not adopt their new payment facility (lightspeed payments) we would be hit with an additional of up to .67% fee on every transaction we process using a different payments provider. The one month notice to adopt their new system or accept the ...

"Customer Service" is nonexistent

"Customer Service" is nonexistent. Customer Since:2015 Trying for THREE Months phone/email to update our system. We updated it all ourselves. The most amazing thing is we wanted to switch our payment services to Lightspeed, ie give LS money basically, And still NOTHING! Incredible! They serve Retail & Restaurant operations...both industries fast pace, on your feet, customer service driven. Lightspeed dedicated Account Mangers don't give out phone numbers...way to hustle. Read the room!

Terrible Non Existent Customer Service

Terrible Non Existent Customer Service. They changed their bank account so could take their annual direct debit from our bank account. I then can’t get through to pay them . They of course cut the service after less than 30 days and I spend hours in queues on both the telephone and their chat system innitially with their robot and still struggling to find someone who will take the payment and get the system working. Shocking . They must employ almost nobody in support or accounts. I don’t ...

This effects all users in Australia

My business has been using lightspeed for 2 years. We invested time and money into integrating our systems and investing in the hardware. Like most lightspeed users, we were issued with an email yesterday stating that if we did not adopt their new payment facility (lightspeed payments) we would be hit with a additional .5% fee on every transaction we process. This will amount to an additional $1300 a month on top of our $220 pm subscription fee. We have lodged a complaint with the ACCC. DO ...

AWESOME to work with.

I have been very pleased with ability to get one on one help with onboarding, as well as 24 hour chat help! Everyone has been very knowledgeable and they have a step by step guide for everything. It is always a learning curve and they have made it easy to navigate on your own time with the chat option.