LightSpeed Restaurant Reviews in July 2026: User Ratings, Pros & Cons

Stellar Support

After working with three other support specialists Jordan stepped up and resolved an issue involving reorder points that had baffled me for days. The solution took some time on his part as it required testing through trial and error. Jordan's persistence is the sole reason the mystery was solved. He's a great asset to the Lightspeed team and I'm grateful for his exceptional effort to find the answer.

Lightspeeed K series - highly recommended!

We have just switched our restaurant and bar EPOS system over to Lightspeed and the experience so far has been fantastic. From the initial contact and demo with the sales team to the onboarding process and follow up support everything has been really fast, smooth and efficient. Each department has been great and really responsive to whatever issues have been raised and we could not be happier. The system and software itself is intuitive and very easy to get to grips with so you can get up ...

Customer Service is always exceptional…

Customer Service is always exceptional with Vend. Big thanks to Adam for extra mile help.

Dey was so helpful I have had 4 other…

Dey was so helpful I have had 4 other people trying to help with my printer issue and nobody could figure it out. But Dey is the first one to suggest putting the USB in and BAM it worked. Thank you so much this has not worked for 2 weeks.

Lightspeed Digital Marketing Services (DMS) are fantastic!

Our experience with the Lightspeed Digital Marketing Services team and platform has been spectacular from day 1. Justin Kuzmicki, Andrei Sergo and Mercedes Di Lena have all been phenomenal to work with directly in reaching our goals with our website enhancements, digital marketing campaigns and strategies, and have driven tangible and measurable results to the bottom line in the last 8 months working with them. They are a team of true professionals and are amazing to work with!

Marvin have done a good job

Marvin have answer my emails in a reasonable time and have solved all my problems. I really appreciate it.

Jessica CSR all star! *****

Had a difficult technical problem to solve and Jessica Fabella understood my issue straight away and was very knowledgeable and helpful. ***** Thanks for your help Jess! You are appreciated. Side note: implementation of lightspeed payments with Retail R in manager mode is still lacking, there is no way for me to use lightspeed payments on iPad because of this bug. Tried installing lightspeed payments two years in a row with no success. I can't believe I had to ask for a feature request for ...

Amazing Assistance

I use Vend/Lightspeed as an admin alongside Xero. Whenever I have had issues (it is not communicating to Xero correctly etc) they have always persisted in making sure the issue is fixed which is much appreciated. A very helpful and friendly support team!

Sammy was able to direct me to the…

Sammy was able to direct me to the correct way of retrieving a gift card in circulation

Nicks on was very quick to fix my…

Nicks on was very quick to fix my problem. The check itself didn’t reflect the payment, so we were unable to input the tip. He helped with both the closing and tip on the check. Making it so we could do a proper check out.