9.1
Spot Score
LightSpeed Restaurant Review: Is It The Right POS Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
Starts from $69 / Month
Exclucity
Fleurty Girl
Loyal Tee
PastelTrusted by many companies including Exclucity
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for LightSpeed Restaurant
LightSpeed Restaurant is a POS software solution tailored for restaurant managers and front-of-house staff in small to medium-sized food service businesses. With a rating of 4.2 out of 5 from 826 reviews, it is broadly validated, indicating a generally positive reception with some room for improvement.
Users appreciate its easy-to-use, intuitive interface that provides valuable insights and information, making it a strong choice for operations teams in hospitality. Additionally, the customer service is often noted as responsive and helpful when assistance is successfully provided. However, a significant watch-out is the inconsistency in customer service, with reports of long wait times and unresolved issues, which could be a concern for businesses relying on timely support.
Quick facts about LightSpeed Restaurant
What is LightSpeed Restaurant?
The LightSpeed Restaurant is the perfect solution for restaurants looking to make a grand comeback after the pandemic. This cutting-edge software offers a range of contactless features, from table ordering and payments to delivery options and e-commerce integration. With the ability to streamline operations and reduce the need for staff, LightSpeed Restaurant allows you to cater to more customers while adhering to social distancing protocols. Its EMV-compliant POS software makes handling payments a breeze, and its real-time updates make it easy to adjust seating arrangements. By connecting with food delivery apps, you can reach a wider audience and boost your sales. Plus, with the latest industry trends and data at your fingertips, you can take your restaurant to new heights with LightSpeed.
Pricing
Starts from $69 / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Mac
LightSpeed Restaurant Software Demo
LightSpeed Restaurant was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider LightSpeed Restaurant
- Use cases
- Restaurants implementing contactless ordering and payments, Small to medium-sized food service businesses, Businesses needing integrated delivery and e-commerce solutions
- Team types
- Restaurant managers, Front-of-house staff
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose LightSpeed Restaurant
Intuitive and easy-to-use interface
Comprehensive reporting and real-time analytics
Responsive and helpful customer support when available
Is LightSpeed Restaurant right for you?
Best for small to medium restaurants needing contactless ordering and integrated delivery.
Choose LightSpeed Restaurant if
- You want a POS with built-in contactless ordering and payment features.
- Your restaurant requires integrated delivery and e-commerce capabilities within the POS.
- You value an intuitive interface with comprehensive real-time reporting and analytics.
Consider alternatives if
- You operate a large enterprise needing highly customizable or complex POS workflows.
- You require extensive multi-location centralized management and consistent customer support.
What buyers should know before shortlisting LightSpeed Restaurant
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths.
Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, inventory management, and real-time analytics.
Additionally, the support team has received accolades for their responsiveness and helpfulness, with specific mentions of exceptional account managers like Jamie Cowie and Catherine Vouligny. However, some reviewers have pointed out challenges with customer service, unexpected pricing changes, and issues with the billing system.
Instances of poor communication, account management inconsistencies, and mandatory payment gateway integrations have left certain users dissatisfied. In conclusion, Lightspeed POS shines in its user-friendly system and robust functionality, supported by a responsive customer support team.
Despite encountering setbacks in billing and service, the product remains a valuable asset for retailers seeking an efficient and feature-rich point of sale solution.
LightSpeed Restaurant pros and cons
- LightSpeed Restaurant pros
Intuitive and easy-to-use interface
Comprehensive reporting and real-time analytics
Responsive and helpful customer support when available
- LightSpeed Restaurant cons
Inconsistent customer service quality with long wait times reported
Billing accuracy issues and unexpected price increases
Ready to try it?
Get started with LightSpeed Restaurant
Start your free trial — no credit card required.
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Compare LightSpeed Restaurant side-by-side with top POS Software alternatives.
What is the pricing of LightSpeed Restaurant?
LightSpeed Restaurant Pricing Plans
LightSpeed Restaurant
$69
/Month
Add-ons: Starting at $12/monthly Customer Facing Display Kitchen Display System Advanced Reporting Self Order Table Menu eCom for Restaurant
Customer Facing Display
Kitchen Display System
Advanced Reporting
Self Order Table Menu
Show more +
Enterprise
Multi-location business
PMS integration for your hotel restaurant.
LightSpeed Restaurant reviews and ratings
Buyer sentiment
Overall buyer sentiment is mixed, with praise for ease of use and reporting but concerns about customer service and billing issues.
What buyers like
- Ease of use
- Comprehensive reporting
- Responsive customer support
Common complaints
- Customer service delays
- Billing and pricing problems
What users are saying
JS
Jen Sal
12/02/24
Horrible experience with this company/rep
Horrible experience with this company. I have such hard time getting my rep to answer my questions. For a simple monthly fee charge, It took me more ...
Read more
PV
Precious Venning
11/27/24
Mike actually helped me
Mike actually helped me. he stayed on the line, kept checking back in, and completed the task to help me. everyone spoken to prior either hung up or ...
Read more
LM
Lana Meli
11/26/24
Lightspeed is no longer the company it used to be.
I have been with Lightspeed since they bought out Shopkeep. How disappointing this company has become. The customer service is non-existent now. Just ...
Read more
PR
Patrick Randall
11/20/24
Extortionary practices with merchant…
Extortionary practices with merchant accounts. AVOID!
FH
Fin Hayes
11/13/24
Terrible customer service
Terrible customer service, don't care about there customers at all. Massively oversell and under deliver on the basics. Avoid at all costs.
M
Maria
11/10/24
Not Trustworthy!
Lightspeed has recently changed their point of sales system and they have not released payments to our small business for 3 weeks. They are not ...
Read more
What are the features of LightSpeed Restaurant?
Barcode scanning is a widely used technology in the world of software applications. It is a process that involves the use of a device, such…
Commission management is a crucial feature in software used by businesses that employ commission-based sales teams. It allows for the effici…
Customer Account Profiles is a feature commonly found in software applications that is designed to help businesses manage their customer rel…
Discount Management is a powerful feature that allows users to easily create and manage discounts within their software. This feature allows…
Gift Card Management is a software feature that allows businesses to easily manage and track their gift card programs. It is a comprehensive…
The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…
Retailers and other businesses sponsor loyalty programs that offer rewards, discounts, and other unique incentives to recruit and keep custo…
Ordering Automation refers to the use of software technology to streamline and improve the order-taking process in various businesses. This…
Pricing management is a crucial aspect of any business, regardless of its size or industry. It involves the strategic management and control…
A Restaurant POS, or Point of Sale, is a software that provides various features to help manage and streamline operations in a restaurant. T…
Retail management refers to the process of managing all aspects of a retail business, from inventory and sales to staffing and customer expe…
Returns Tracking is a powerful feature that allows users to efficiently track and manage returns from their customers. This feature is essen…
Sales Tracking is an essential feature that is used by businesses to monitor their sales activities and performance. It is a process that in…
A touch screen billing system refers to the use of a digital interface that allows users to input and process payment information through di…
The process of buying and selling actual goods and services through the internet is known as ecommerce. It entails the exchange of data or c…
LightSpeed Restaurant security and data handling
Key compliance certifications and security features for IT and security teams evaluating LightSpeed Restaurant.
Certifications
Security features
Developer & data
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LightSpeed Restaurant Customers
Exclucity
Fleurty Girl
Loyal Tee
Pastel
LightSpeed Restaurant Support Options
Frequently Asked Questions About LightSpeed Restaurant
Common questions buyers ask before choosing LightSpeed Restaurant.
LightSpeed Restaurant is a POS Software. LightSpeed Restaurant offers Touch Screen (Billing), Returns Tracking, Retail Management, Restaurant POS, Pricing Management and many more functionalities.
LightSpeed Restaurant is a strong fit if: You want a POS with built-in contactless ordering and payment features.; Your restaurant requires integrated delivery and e-commerce capabilities within the POS.. Consider alternatives if: You operate a large enterprise needing highly customizable or complex POS workflows.; You require extensive multi-location centralized management and consistent customer support..
Buyers commonly note the following limitations of LightSpeed Restaurant: Inconsistent customer service quality with long wait times reported; Billing accuracy issues and unexpected price increases; Challenging communication with account managers.
Some top alternatives to LightSpeed Restaurant includes SumUp, Square Point of Sale, ShopKeep, Lightspeed Retail and Presto.
LightSpeed Restaurant offers Free Trial, Subscription pricing models
The starting price of LightSpeed Restaurant is $69/Month
Ready to try it?
Get started with LightSpeed Restaurant
Start your free trial — no credit card required.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
