8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 51-60 out of 739
D
dp
01/14/24
Being able to talk with a real person…
Being able to talk with a real person and their helpfulness in our questions.
FB
Fabien Boussaoud
01/13/24
Really helpful when needed
Date of experience: January 13, 2024
C
Christa
01/12/24
it went quickly
Date of experience: January 13, 2024
RB
Remco Babay
01/11/24
Peter put in his best efforts to solve…
Peter put in his best efforts to solve some errors made by other team members to get me online as soon as possible. Went after other departments to sort me out. Well done.
K
Katharina
01/11/24
Very quick response and thorough answer
Date of experience: January 12, 2024
C
customer
01/11/24
Best restaurant section staff, not sure of X seriesr
I get good support for lightspeed restaurant, system is easy to use, staff are very kind (Jien was the name) For X retail, even for simple report of inventory, you will get charged on top of high monthly fee. I did not get explained when sign the contract, but i though this is of course included for retail pos. in the end all my bad and have to wait for 1 year to cancel. For restaurant, still happy
J
Julie
01/11/24
Brit was fantastic helped us through…
Brit was fantastic helped us through the process of setting up. Very friendly and patient.
VB
Virginie Beauvois
01/10/24
Very helpful
Very helpful, patient & understanding
JS
Joeke Sondorp / café mint
01/10/24
Great service
Great service! Check if we need more information or help.
KV
Koen Volckaerts
01/09/24
Fast service
Thanks for the support!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].