8.6
SpotScore
Lightspeed eCom Reviews in August 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
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Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 41-50 out of 739
SO
Scott Oatman
01/18/24
Mac has been fantastic!
Mac has been setting up a POS system for our soon to be opened Golf and Multi-Sport Simulator Center. Even though some of our needs are unique, Mac has been great at understanding our goals, anticipating our needs, and creating a system that will help us succeed!
PS
Pixie Store
01/18/24
Helpful and pleasant contact moment.
Helpful contact moment. Pleasant conversation and clear directions. Real interest in the company and the questions being asked. After the call, all the hardware worked as a charm.
CC
Cenk Cicek
01/18/24
Very professionell Support to Customer
Very professionell Support to Customer. Highly appreciated.
SO
Scott Oatman
01/18/24
Mac has been fantastic!
Mac has been setting up a POS system for our soon to be opened Golf and Multi-Sport Simulator Center. Even though some of our needs are unique, Mac has been great at understanding our goals, anticipating our needs, and creating a system that will help us succeed!
CC
Cenk Cicek
01/18/24
Very professionell Support to Customer
Very professionell Support to Customer. Highly appreciated.
RD
Ron Doelman
01/18/24
De service!
Date of experience: January 19, 2024
JB
Jeff Brohman
01/18/24
K-Series location launch
Arielle was a massive help training my staff and myself on the ins and outs of k-series! Couldn’t have done it without her.
PS
Poornima Srinivas
01/18/24
Very responsive and give the…
Very responsive and give the information needed. Understands the needs and acts as per
A
A.Dodds
01/17/24
Fantastic support from Sophia!
We are a retailer new to using Lightspeed, and I was assisted by Sophia R. She was incredibly helpful and patient, I would say the best customer support I have received in all my time working in retail!
A
A.Dodds
01/17/24
Fantastic support from Sophia!
We are a retailer new to using Lightspeed, and I was assisted by Sophia R. She was incredibly helpful and patient, I would say the best customer support I have received in all my time working in retail!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].