8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 61-70 out of 739
ML
Matt Li
01/09/24
Thank you for fast feedbacks and been…
Thank you for fast feedbacks and been really helpful always!
JV
Janine Vissia
01/08/24
The company understands my problem and…
The company understands my problem and they solve it
SC
Sawsan Camco
01/03/24
Mark was very helpful
Mark was very helpful, so patient and went beyond in his service today to make sure my issue was resolved! Thank you Mark
NR
Normans Restaurant
01/02/24
Jason
Jason was great when on boarding us to Lightspeed K series. He walked us through everything and was always available to talk and show us through how to use it. No problem was to great or small.
BL
Barbara Lauberth
01/02/24
AMAZING
AMAZING! Answered all my questions with grace and kindness! Thank you! Was wonderful and helpful to work with.
CJ
Colton Jackson
01/01/24
Mac Burbidge - Implementation
Mac was helpful in all aspects of the implementation process. The transfer process from our prior system was simple and the willingness to help us figure out minor issues with the implementation was apparent. We have enjoyed the upgrade to our POS system as we move into the busy golf season.
JS
Jason Severson
12/31/23
Customer Service was very easy to work with and very helpful.
Working with the team during setup was very easy and informative. They are fast with their response to any questions that arose and very knowledgeable.
BR
Brent Robinson
12/31/23
The entire team has been awesome from…
The entire team has been awesome from purchasing to training has been excellent so far.
DH
Dorien Houben
12/30/23
Katrien was very helpfull!!!
Date of experience: December 31, 2023
RS
Robbert Slagman
12/29/23
Lightspeed equipment was perfect and…
Lightspeed equipment was perfect and very helpful people online
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].