8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 561-570 out of 739
LA
Laurie Ann ANDJELIC
09/20/21
New with Lightspeed,,
New with Lightspeed,,, no regrets. Easy to use,,, clear , simple and amazing support team
MP
Minh Phat
09/14/21
Best customer service
Best customer service
B&
Byron & Kerrie of Papa Wheelie
09/11/21
The last 2 years Lightspeed has chosen…
The last 2 years Lightspeed has chosen to shove major issues under the rug, refuses to address. Escalates to where? How would you rate a software that changes your cost of goods to ZERO? What about taking 2 months to fix an export issue? How about no updates on services offered. I could go on. Look else-ware...I am.
JA
Joshua Amyot
09/09/21
Great POS product, highly recommended!!
We're using Lightspeed now at almost 10 of our locations. Service is always on point, our rep Andrew is always there to answer questions when needed. They even added some functionality features to the app specific for us, which is almost unheard of in the industry. We use their POS at full service restaurants and cafeterias, even a few beavertails locations. Definitely recommend.Josh, Food services manager, Bytown Catering
HP
Heartland Paint & Decorating
08/30/21
Probably the best for small businesses
Probably the best for small businesses. I've had lightspeed for a couple of years now. I believe it is a very powerful system that is within reach for so many small businesses. In my industry, there are a couple of common software options that others like me use. But they're at a minimum close to three times the cost. Lightspeed provides me with 90% of the features that those systems do and gives me plenty of what I need even as we grow.
VC
Veronika Cook
08/30/21
This is a great POS system that we have…
This is a great POS system that we have used for the past 3 years. It has a lot of features to keep track of staff, product availability and managing sales.The system is very easy to use and navigate.
AN
Alireza Nateghi
08/19/21
The best POS I used
The best POS I used, easy to use, good price, outstanding customer service.
TR
Tin Roof Cafe
08/18/21
We have been using Lightspeed for a few…
We have been using Lightspeed for a few years now. I find it easy to use and add products/modifiers. Really easy to get staff trained up on the system even when they do not know what all the drinks are yet. I really love how the gift cards are integrated right into the system and have never had a problem with one being loaded. Would recommend to anyone in the food industry.
SB
ShopJuice Barbados
08/16/21
Great App! Great Price!
Lightspeed Restaurant POS is all I could have asked for and more in a POS system for my cafe. From the menu setup to floor management, and customer information are just some of the wonderful features. The Kitchen Display system and third-party app integration aid in the workflow so much! Also, even though we're a small business on the tiny island of Barbados, customer service was always excellent. Even during the early stages of the COVID pandemic, great understanding was shown and even ...
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SB
Shelley Bailey
08/13/21
Top Notch POS
Lightspeed POS is very user friendly, efficient and can handle many facets of our business. Customer service and support representatives go above and beyond to meet our needs.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].