8.6
Spot Score
Streamline your online sales and inventory with ease.
Add to compare
Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
Log in Required to View Reviews
Filter results
Sort by :
Showing 571-580 out of 739
VG
Vivian Green
08/10/21
I chose Lightspeed Commerce Inc and am very staisfied!
This is my first endeavor into the eCommerce world and I chose Lightspeed to host my new business. I don't have a lot of technical expertise, and Lightspeed has made their live resources invaluable to me. The fact that I can get a live person on the phone who knows what they're talking about is just amazing! And every single person I seek help from also has a personality. I really enjoy working with Lightspeed.
B
Bobby
08/05/21
Two thumbs up for lightspeed
So far the system has been very efficient,. Needless to say I'm very happy with customer service as also the system. From product input to running the system with what your business sells on a day basis, it's all there. I highly recommend lightspeed,. Especially when your adding product everytime to your business.,
CQ
Curtis Quark
08/04/21
The internet is decent for the price
The internet is decent for the price, however the customer service is terrible. Over billing, not responding to inquiries, a general lack of communication, and very long wait times. I’d recommend investigating other options.
J
Judy
08/03/21
Great Fit
Lightspeed is a great fit for our small business. It is easy to navigate for multi users. It is funny how many small business I shop locally using Lightspeed. The customer service is always helpful. I am pleased with Lightspeed.
KG
Kevin G.
07/30/21
Poor CS
My experience is the same with the other 1 stars.Horrible cuatomer sercice and full ghost.I will be spreading the word this week at OSH.Hey, LightspeedCheck your voicemail.Dont bother responding with your email.or 866 number you answer neither.
JP
Joseph Pilotte
07/28/21
Very happy from top to bottom!
Very happy from top to bottom!
B
bigq
07/27/21
Great Product
Bought this product after doing some research and was a great value. All other point of sale company required me to give them my mc/visa sales also Lightspeed gave me the option of going with them or keeping mine which i have had for like 20 years and have a great rate. They were kind enough to see if they could match my rate and could not This was a great option for me,and they could not even believe the rate i had. All other Point of Sales said i had to go with them and would have cost me ...
Read more
EX
Elea Xylem
07/27/21
Their customer service is so bad that…
Their customer service is so bad that it often feels like you are dealing with scam artists instead of a company. No one knows the answer and they refuse to do work in the scope they cited
SB
Stuart Broad
07/24/21
Easy, intuitive and great value too
We are a small not for profit and needed a system that was going to be easy enough to user for our rotation of unpaid volunteers as well as support some more custom workflows like bar tabs. Lightspeed was the sweet spot and offered great value as well. The UI is simple and elegant and the workflow is straightforward and logical. Some further work could be done on the Reporting side, but we are very happy with our choice of POS.Stuart Broad, Treasurer, Cayman Drama Society
CJ
Coho Joe
07/23/21
Small restaurant café POS system
We have been using lightspeed for many years now and absolutely love it! It is easy to modify the menu on the fly from your smart phone. Reports are top notch and easy to understand. Highly recommended for a small restaurant or cafe. Coho Joe Cafe in Sointula, BC.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
