Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons

I did a lot of research on POS products…

I did a lot of research on POS products prior to going with Lightspeed. It had everything that I needed for my retail business. After 40 years in retail I knew what I needed to run a successful gift shop. The analytics are awesome and I would recommend this system to everyone.Joanie ZagorskySt Thomas More Gift Shop

Light speed

Light speed: nieuwe klant :veel belovend MAAR veel beloftes en weinig uitkomst. Zelfs de accountmanager horen we niet meer. Alles wel betaald ondertussen. Echt triestig en zeer jammer. Altijd bereikbaar op het nr 0474 30 86 50 voor verdere toelichting

Better off lighting 2k on fire

Received my terminal ~6 months after purchasing. Misinformation by educators led to all the inventory having to be rescanned. Did not even use the product, everything still in boxes. Escalated to numerous people and no response except they will apply a discount if I purchase another year. They clearly don't care about their customers.

Lightspeed is very proactive about customer success!

Lightspeed is very proactive about customer success. Every time I've had an issue, whether it is service or feature-related, they are quick to respond and eager to help. They have also implemented many feature suggestions and take the time to let me know they have done so. Far and away the best customer service I've experienced from a POS provider.

The most reliable structure available…

The most reliable structure available for dine in experience. Robust in its own nature. and amazing software to understand.

POS System+

We've been using Lightspeed Retail as our point of sale system for many years and it offers an easy way to manage inventory, customers, purchasing and connections to receipt and label printers.In addition to the base functionality Lightspeed also offers add-on modules to handle account, analytics, ecommerce, and marketing.The Lightspeed support team offers prompt replies to requests.Lightspeed Retail is a great solution for small and medium businesses looking to streamline their back-office ...

Invest in you business futur …

I am The owner of a small store in Montreal called geekstuff and I was running a pos with a lot of restriction and was clearly not made by a compagny that understand retail, now that I switched to lightspeed, I feal it was the best business decision I made so far, all of the feature save me several hours a week. The inventory management, customers management, reporting and the PO's are the best I have used so far, I have tryed acomba, clover and eposnow and even with the fee I had with ...

Best business decision

I have been using Lightspeed for over two years now. This was the best decision I have ever made (excluding marrying my wife)

I love Lightspeed

I love Lightspeed. The cloud makes programming and adjusting on the fly easy. It’s super easy to train staff, split tables, access old bills and more. It works perfectly with how I run my business right now.

More than a POS

I really like how they are always integrating with new products and brands. Just like us, staying up to date with other companies. Their customer service is unmatched. I will keep renewing my contract yearly as I have been for the past five years. They are always willing to work with you. When covid hit things were slow and they called me with a solution to a lot of things that would drive people to my online store. They are more than a POS.