8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 531-540 out of 739
RB
Rebecca Barrett
10/27/21
Buyer beware!!
Buyer beware!!! To any potential future customers, do yourself the favor and DO NOT purchase this software. My company signed up with them in May and paid up front for a years worth of service. However, in July, their software had a malfunction and reversed the authorization on our payments. I then had their collection teams and our account manager threatening us if we didn't pay again. By this time, I had time to find out that what I was told about the software was not possible, so I ...
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TL
Tieheena Lemerond
10/27/21
Card Reader processes at LightSpeed!
I love the speed that Lightspeed processes customers transactions in the card reader. My only complaint is that the POS will occasionally freeze up and it has happened at the worst times when customers are waiting for their sale to be rung up. Other than that, I love it!
KM
Kaleigh McCauley
10/27/21
Perfect for POC Liquor Store!
I love Lightspeed's attention to customer service and patience with my amount of question asking! I always get to speak with a person!The inventory tracking in real-time along with iPad hardware mixed with Lightspeed POS software has been the most beneficial business move I've ever made! So many aspects of my day take less time, and if you own/run a business, you know that time is the most valuable thing you have!
T
Tony
10/26/21
Great easy to use reports
Great easy to use reports. Great customer service, as well! Any issue that comes up (if the system goes down), you get emails letting you know the status. As well, customer service reps are VERY knowledgable about their products!Tony BenkenBig Star Cigar Lounge
EG
eric garcia
10/26/21
We've been using Lightspeed Retail and Lightspeed eComm
We've been using Lightspeed Retail and Lightspeed eCom for 4 years. After coming onboard with them, the link between our web store and our brick and mortar has been very smooth. Using one of their integrated apps (Ikeono) has given us great communication with our customers via text. Also, Lightspeed Retail inventory feature is pretty strong. We truly recommend them. Eric Garcia VP of Sales, Meca Truck Chrome.
TS
Tenzo Sushi
10/25/21
Amazing Restaurant POS
Lightspeed Restaurant is very easy to use, based on iOS platform makes it quick and there are many options and features to customize based on the needs of your restaurant. Particularly the integration with Deliverect has been very helpful and centralized all our deliveries easily and in one place along side our take out orders. Highly recommend Lightspeed Restaurant POS for your business if you are looking to get great value and efficiency!
L
Lesa
10/22/21
Great Program
This is a great program with alot of useful items. The team at lightspeed is great and answers questions quickly
EB
Exclusive Brand
10/22/21
Not a bad product
Customer service is great. Website looks good and was easy to setup. Payment options and shopping cart are great.
R
Rhys
10/21/21
Depends Who You Deal With
Their platform is fantastic, and an account executive by the name of Taylor Richison is truly amazing. Unfortunately, that's where the good experience ends. For your sake, I hope you never need to ask for something even slightly out of the ordinary and you never need the Order Ahead feature. You won't get someone to help you for weeks.
RJ
Rajendra Jain
10/21/21
The POS is working great but there is…
The POS is working great but there is issue that the order ones placed to the kitchen can't be modified. If customer says to modify anything after placing the order, the counter employee has to go to the kitchen to inform for modifications. Apart from this in kitchen display if new order window gets at the bottom it hides one item at the bottom which causes one item missing in the order.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].