8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 501-510 out of 739
MS
Mark Shoucair
04/05/22
Recommend for any small restaurant
We've been using Lightspeed Restaurant at The Greek Souvlaki House in Ottawa for over a year now and it's made a huge impact on the day to day in the restaurant. We moved from Squirrel POS and the difference has been night and day. From speed, ease of use for new staff, customization, and to be able to make quick changes on the go & the amount of full integrations they offer has made it defiantly worth it for us. Highly recommend to any small restaurant.
MS
Mark Shoucair
04/05/22
Recommend for any small restaurant
We've been using Lightspeed Restaurant at The Greek Souvlaki House in Ottawa for over a year now and it's made a huge impact on the day to day in the restaurant. We moved from Squirrel POS and the difference has been night and day. From speed, ease of use for new staff, customization, and to be able to make quick changes on the go & the amount of full integrations they offer has made it defiantly worth it for us. Highly recommend to any small restaurant.
NG
North Grand River Baptist
04/05/22
Lightspeed is the whole package
Lightspeed is the whole package. Please let me explain: Our group's bookstore desperately needed a POS/Inventory system. No way to track inventory or profit margin. Also want to note that it's just myself. I am responsible for the book work of 18 churches within our group as well as the Christian Bookstore store front and everything involved with that. I am also limited to only 28 hours a week. I said that to say this, without the incredible performance, kindness, patience and persistence ...
Read more
NG
North Grand River Baptist
04/05/22
Lightspeed is the whole package
Lightspeed is the whole package. Please let me explain: Our group's bookstore desperately needed a POS/Inventory system. No way to track inventory or profit margin. Also want to note that it's just myself. I am responsible for the book work of 18 churches within our group as well as the Christian Bookstore store front and everything involved with that. I am also limited to only 28 hours a week. I said that to say this, without the incredible performance, kindness, patience and persistence ...
Read more
GR
Grass Roots Health
04/04/22
We've Moved at Lightspeed with Lightspeed
Grass Roots Health has two retail locations in two adjacent states and a wholesale dispensary. We were entirely analog previously and had even tried a different POS system initially. So we're clear on what terrible truly is. We were able to utilize our entire pre-existing setup with only a few modifications. I - nor anyone within our ranks - do not have a tech background.I researched for months and talked with several competitors. But between their amazingly useful videos and their customer ...
Read more
GR
Grass Roots Health
04/04/22
We've Moved at Lightspeed with Lightspeed
Grass Roots Health has two retail locations in two adjacent states and a wholesale dispensary. We were entirely analog previously and had even tried a different POS system initially. So we're clear on what terrible truly is. We were able to utilize our entire pre-existing setup with only a few modifications. I - nor anyone within our ranks - do not have a tech background.I researched for months and talked with several competitors. But between their amazingly useful videos and their customer ...
Read more
TZ
Theresa Zepeda
04/04/22
Lightspeed has it all for Small Biz
I switched over to Lightspeed two years ago, and my experience has been positive. The start up training and ongoing support is very good, and the seamless connection from POS, back office, and payments works perfectly. I recommend this company for your small business needs.
TZ
Theresa Zepeda
04/04/22
Lightspeed has it all for Small Biz
I switched over to Lightspeed two years ago, and my experience has been positive. The start up training and ongoing support is very good, and the seamless connection from POS, back office, and payments works perfectly. I recommend this company for your small business needs.
MG
Michelle Gregory
03/28/22
Love the customer service
Love the customer service, top notch. Always available when I need them.
MG
Michelle Gregory
03/28/22
Love the customer service
Love the customer service, top notch. Always available when I need them.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].