Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons

Excellent guest experience and operational efficiency.

Signing on with Lightspeed has been a great move for our restaurant. Over the last few years we have been making major improvements to our restaurant experience and Lightspeed definitely helps us provide a great experience for guests and allows us to function as efficiently as possible. The fact that we can place the guest orders and payments while still standing at their table has made huge improvements to our table turn time allowing us to serve more guests. We've also been extremely ...

Great customer service

Great customer service. Easy to use. The reports are second to none. I would highly recommend Lightspeed to any business.

I started using Lightspeed about a year…

I started using Lightspeed about a year ago when I entered the retail business. It has been super easy to navigate and if I do have a problem, tech support is just a phone call away and has always help solved the problem. Would recommend Lightspeed to any and all business, new or old.

We love Lightspeed

We love Lightspeed, it has streamlined all our operations for our resale store. Great customer service. Definitely recommend it to anyone!!

Very user friendly system.

Lightspeed has been a great POS for us. It is user friendly and is constantly being updated with improvements. Since it is cloud based, I can take it anywhere and review transactions and reports from home. The support team is very helpful and knowledgable. We currently have Lightspeed Retail and Ecom. These work together beautifully as inventory gets updated in real time whether something was purchased online or in store. We have been using Lightspeed for over 5 years and are very happy ...

Lightspeed - Highly recommend as POS

We have been using Lightspeed POS since 2012 and recently converted to cloud based Lightspeed Retail. My company, Akasha's Den, has relied on Lightspeed for all our everyday transactions and reporting. We have an extensive inventory and also facilitate many one on one healing services as well as workshops and special events. Lightspeed is a great tool for processing our wide range of sales transactions and in providing me with all the management reporting I need. We recently joined ...

I own a small chain of retail stores…

I own a small chain of retail stores and have been using Lightspeed Retail for over 6 years now. I can't imagine using any other POS system as the software is very user friendly, and if there are any issues that pop up, their customer service techs are knowledgeable, efficient and very friendly too. I highly recommend using this service if you are serious about doing any type of retail.

Excellent service

Excellent service. Love lightspeed integration.

User since 2013

I have been using Lightspeed Retail ever since I opened my dog supply retail store (Total Dog Company, New Hope, MN) in 2013. The functionality (and price) has grown over the years. Still easy to learn and use for my staff and me. Tech support is mixed--some techs are more helpful than others. Chat is definitely preferable because at least you know where you are in the queue; with phone, you have no clue how long you'll be on hold.

Take the plunge, get Lightspeed

Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a ...