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8.6

Spot Score

Lightspeed eCom - Ecommerce Software

Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons

Streamline your online sales and inventory with ease.

3.9

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Lightspeed eCom Reviews & Ratings

3.9

Very Good

Based on 741 ratings & 739 reviews

Rating Distribution

Excellent

(671)

Very Good

(15)

Good

(1)

Poor

(12)

Terible

(40)

Spotsaas Editor’s POV

Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more

Lightspeed eCom pros and cons

  • Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.

  • Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.

  • Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.

  • Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.

  • Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.

  • Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.

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Showing 481-490 out of 739

RV

ricardo velez

05/30/22

5 out of 5

At Lumbra Inc.

At Lumbra Inc., we recommend the use of Lightspeed because it help us to manage all the inventory process, quotes and receipts exceptionally well. Is a cloud platform that we can see and work at any time from anywhere. The reports are really helpful to manage the business and the use of accessories like printer receipts and labels as well as scanners make the process very effective for us. We are also using the e-commerce platform so Lumbra Inc., is already in e-commerce business. We truly ...

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WD

Walter Ducharme

05/25/22

5 out of 5

Support 2nd to none

Support 2 nd to none! We have been a client for several years and have always been able to get fast help and problems solved to continue to provide a top notch customer experience for our customers! Lightspeed has been an excellent choice for our business as it has helped us to grow our business and revenue both in our brick and mortar and online sales all while using the latest tech hardware and adapting the software for our brand! Easy to use intuitive program with many intergrated ...

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DO

DavidS Owner TBS

05/22/22

5 out of 5

Use it - you won't be dissapointed.

We have been using Lightspeed for 8 years now. Service is great if and WHEN needed. Typically it is because I have made some sort of change inadvertently. They integrate with most all of my suppliers, Bicycle retail .

AS

Agape Shoppe

05/20/22

5 out of 5

The representative that helped me…

The representative that helped me answered my question. It was a helpful and quick interaction.

NP

natasha pile

05/17/22

5 out of 5

The whole program is easy to use

The whole program is easy to use, and there are hardly any hitches. I can ask questions any time and get feedback quickly. The Promotions section makes it easy to mark down products and set up monthly specials. I enjoy working on Lightspeed.

M

Mark

05/16/22

5 out of 5

Lightspeed revolutionized

Lightspeed has completely revolutionized how we do business. The POS system we were using was built primarily for the food service industry. It was difficult to try and track inventory by size in our retail shop. Lightspeed solved all of that at a more affordable price point!

H

Helen

05/15/22

5 out of 5

Lightspeed is fantastic for our…

Lightspeed is fantastic for our business. Any time I have a problem I can call them and they are able to guide me through what ever has to be done to resolve it. They follow up with an email explaining the procedure, step by step. I would highly recommend them to anyone looking to set up a point of sale and inventory for their business.

NC

Neworld Cycle

05/08/22

5 out of 5

Neworld Cycle Lightspeed POS Review

We've been using Lightspeed POS since 2016 as our POS and inventory system. The interface is really easy to use. Customer data is captured for follow-up, marketing and helps when repeat customers can't remember what the purchased or sizes, etc. There are many sales/inventory categories which can be customized. Reports capture everything you probably want to know about your business. Information can be exported into Excel for further analysis.

MJ

Mike Jefferson

05/08/22

5 out of 5

I have been using Lightspeed for one…

I have been using Lightspeed for one year and i am happy with your service I told a friend of mine about Lightspeed credit services and he is using Lightspeed for his credit cards now Thank you

CT

Chad Terry

05/04/22

5 out of 5

Having Lightspeed access at our…

Having Lightspeed access at our fingertips has been invaluable. Tracking sales and margins in real time and having reports to base future projections has been very positive for our business. Lightspeed is easy to work with and find all the information that you need. It works great with our 3rd party website to upload all our inventory on a continual basis. Any concerns or questions we have are answered quickly and thorough.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].