8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 471-480 out of 739
RS
Richard Smith
08/02/22
Quick and sincere customer service
Date of experience: August 03, 2022
PV
Pivo Vino
07/30/22
Lightspeed has been a great POS to work…
Lightspeed has been a great POS to work with. The full integration between POS, Ecomm and Payments makes everything a breeze. Now, place on top of that their next level customer service and you have a winning formula. These guys rock it non stop 24/7. I 100% recommend.
IV
Isak Venter
07/27/22
We have recently changed our POS to…
We have recently changed our POS to Lightspeed and it was a big improvement. The reports are excellent and accurate.
MC
Massimo Cappellano
07/20/22
Nonnina Lachine loves light speed great…
Nonnina Lachine loves light speed great customer service , tech support is always there for you if there’s an issue , easy to use our staff loves the system thanks from the Nonnina team
EG
Emmanuel Garzon
07/04/22
Lightspeed's product is entirely…
Lightspeed's product is entirely integrated and is a fantastic product. Their client services no less. Great product and great people.
J
Joshua
06/10/22
Lightspeed is a great platform.
Date of experience: June 11, 2022
TH
The Haines Mile Pub
06/10/22
Exceptional product
Exceptional product. Very user friendly, easy to navigate, and the service is terrific!
U
UPCM
06/09/22
We use Lightspeed as our stores POS…
We use Lightspeed as our stores POS system. All of our income goes through it and I love the reports I can get back out of it. The customer support is the best. I have never had a problem they couldn't solve quickly and with kindness.
H
Heather
05/31/22
Great response
Our old platform provider would not get back to us, when we reached out for help, for at least 24hours. Lightspeed it's immediate and if they don't know they put you on a short hold and find out the answer. I also get an email with an explanation of my issue so if it happens again I have a record to refer to.. Great group
MR
Mark Robinette
05/30/22
Switching to Lightspeed was quick and…
Switching to Lightspeed was quick and easy. There weren't any crazy fees to import our inventory, customers or vendor data to lightspeed. Integrated inventory over retail and ecom platform is great. Built in web designer is really easy to use and update. Integrated payments is also very helpful. There are a few things that would like to see made available for free without additional monthly charges but overall its been very easy to use for our workers.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].