8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 461-470 out of 739
C
Charmaine
10/27/22
Live chats and support
Live chats and support and Lightspeed's patience and understanding
NA
nick alexander
10/27/22
Fantastic service
Fantastic service. Really speedy broadband so much faster than Sky. Turned up when they said they would, plenty of pre appointment communication. Jordan and Sham who installed the wires were fantastic, polite and very knowledgeable. Would highly recommend Lightspeed. TY. Parent of 2 very happy teenagers.
CC
Capitol Cyclery
10/27/22
Best POS
Best POS! User friendly and Best Customer Service!
D
dibaggio
10/05/22
Lightspeed Retail + eCom
Lightspeed Retail connected to lightspeed eCom is absolutely the best combination I can imagine. Having worked with it over a year now this is by far the best solution, and I have created many sites for all types. I don't understand the negative reviews; LS price is absolutely more than reasonable, support and training are second to none, products are very intuitive once you learn them, and the results are just great. No complaints at all. I highly recommend it. None better.
RO
Roberto Ornelas
09/28/22
Business Builder!
Amazing system!! Inventory, sales, personnel, everything under control (and from anywhere) in my business.
A
andy
09/11/22
Support is fast and helpfull
Date of experience: September 12, 2022
TV
Tereza Vesela
09/10/22
Sizing Filter, Price Tag Layout
I would very much appreciate if filter for Size can be added in the near future. Right now we are unable to understand sizes available in the inventory. Also, on price tags, new layout would be appreciated. If there could be separate line for attributes.
DC
Donna Cynova
08/28/22
The best POS Software with internet…
The best POS Software with internet sales integration!
BB
Blake Bailey
08/25/22
Cheap and superfast
Setup was quick and WiFi was on straight away. For £40 you honestly can't beat the speeds this broadband provides, it's the best.
RB
Robert Boulianne
08/08/22
Excellent product
Excellent product! Constantly making updates to make it better and better. We haven't had a single down-time in the two years we have used this system. Easy to use, easy to get employees started. Best of all it already comes with loyalty built-in and ability to use your own gift cards which is a big cost savings for a small business.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].