8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 441-450 out of 739
WA
Waseem Abbas
04/11/23
Tara was extremely helpful.
Date of experience: April 12, 2023
A
Andrea
03/07/23
Great service
The customer service kept me updated at every step. Our Engineer Martin arrived for our installation and was very friendly, knowledgeable and helped with app set up. Martin is a credit to your team
DH
Dustin Hanson
02/28/23
Excellent POS system with flexibility…
Excellent POS system with flexibility for miles! It was one of the few that could handle my unique situation for our retail & wholesale retail liquor store. Their support is good with accommodating and knowledgeable staff.
DH
Darren Heath
02/24/23
I used lightspeed for a cafe I owned…
I used lightspeed for a cafe I owned and honestly it was a great experience, my contact there was Christian he was my account manager he was always so helpful and went above and beyond always following up with me and making sure all was ok with the system, as I said a great experience, I also randomly meet another team member called Oso he was a customer at my cafe and he saw me having trouble operating my lightspeed, and he came from his table while having lunch and helped me :) great ...
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D
Declan
02/16/23
I find Lightspeed to be a robust…
I find Lightspeed to be a robust platform to manage our retail inventory simultaneously instore and online, with a comprehensive reporting capability
D
Drew
02/15/23
User Friendly
Easy to set up!
I
Ian
02/13/23
Lightspeed X is simple yet sophisticated and comes with excellent support.
So far we have had an easy time implementing Lightspeed X into our stores and connecting to Woocommerce for our Ecom. Great product and support. This company actually cares and takes feedback seriously!
DS
David Sperstad
02/13/23
I have been using LIGHTSPEED for almost…
I have been using LIGHTSPEED for almost nine years now. cost hasn't increased that much. Id be fibbing to say it hadn't gone at all but like everything it has increased. Not dramatically or enough to make me say WOW! When ever I have needed service they have been very helpful and trustworthy. We currently also use LS Payments and it is effortless and seamless after the initial change!
WM
Wm Morin
02/01/23
My Lightspeed POS
Hi, My name is William and I am a proud retailer using Lightspeed as my POS. At first, It was a definite learning curve, but the support was excellent and they even helped me set it up correctly. The way it works is a miracle especially for an older gentleman like myself. The easiness of entering product and completing the product tags surprise even me. What I enjoy is how it provides me daily, weekly and monthly reports with a complete report for the year end. This system even calulates ...
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DB
Don Brogan
01/31/23
I now have Lightspeed in two of the…
I now have Lightspeed in two of the retail establishments I manage. The ease of getting started is incredible. It's easy to learn, easy to use, and easy to train your staff on. As well, it is very robust and versatile, suitable for any retail type business.
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