8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 431-440 out of 739
T
Tom
09/12/23
Went out of their way to support post setup
We set up with Lightspeed earlier in the year and Blanca helped us through every step of the way, ensuring that she kept checking in and coming out to the venue to assist. Even 9 months later she was still helping us sort issues which she would personally fire up to the head of support even though she was only meant to help with implementation.
T
Tom
09/12/23
Went out of their way to support post setup
We set up with Lightspeed earlier in the year and Blanca helped us through every step of the way, ensuring that she kept checking in and coming out to the venue to assist. Even 9 months later she was still helping us sort issues which she would personally fire up to the head of support even though she was only meant to help with implementation.
SK
Sheraz Khan
09/11/23
Extremely helpful
It was very difficult to get hold of the proper service. However I was able to connect with Catherine. Who turned out to be the guardian angel at light speed. Her service professional, outstanding and most of all efficient. Because of the of Catherine service I stayed with the company. She needs be commended for her work. My company name is Rillas Fusion Cuisine. My name.is Sheraz Khan. Without Catherine's I would have not been a client of light speed.
SK
Sheraz Khan
09/11/23
Extremely helpful
It was very difficult to get hold of the proper service. However I was able to connect with Catherine. Who turned out to be the guardian angel at light speed. Her service professional, outstanding and most of all efficient. Because of the of Catherine service I stayed with the company. She needs be commended for her work. My company name is Rillas Fusion Cuisine. My name.is Sheraz Khan. Without Catherine's I would have not been a client of light speed.
MA
Mohammad A
08/11/23
"Small business? Lightspeed it is"
What do you like best about Lightspeed eCom? Extremely excited with Lightspeed. Good reporting, great features, good customer support. What do you dislike about Lightspeed eCom?
MA
Mohammad A
08/11/23
"Small business? Lightspeed it is"
What do you like best about Lightspeed eCom? Extremely excited with Lightspeed. Good reporting, great features, good customer support. What do you dislike about Lightspeed eCom?
MV
Mystix Vapes
07/13/23
AWESOME to work with.
I have been very pleased with ability to get one on one help with onboarding, as well as 24 hour chat help! Everyone has been very knowledgeable and they have a step by step guide for everything. It is always a learning curve and they have made it easy to navigate on your own time with the chat option.
MV
Mystix Vapes
07/13/23
AWESOME to work with.
I have been very pleased with ability to get one on one help with onboarding, as well as 24 hour chat help! Everyone has been very knowledgeable and they have a step by step guide for everything. It is always a learning curve and they have made it easy to navigate on your own time with the chat option.
TM
Tracy Miles
07/04/23
Lightspeed - a great POS
I was looking for a POS with inventory control and saw Lightspeed online. I spoke with an agent who explained everything about the system. We are a small store and didn't need a complicated system. Lightspeed was easy to set up and with live chats or a phone call we were able to resolve any issues we had. Lightspeed has allowed us to to grow into the ecommerce side of retail with ease. If your looking for ease of use, Lightspeed is what your looking for. They are constantly adding features ...
Read more
TM
Tracy Miles
07/04/23
Lightspeed - a great POS
I was looking for a POS with inventory control and saw Lightspeed online. I spoke with an agent who explained everything about the system. We are a small store and didn't need a complicated system. Lightspeed was easy to set up and with live chats or a phone call we were able to resolve any issues we had. Lightspeed has allowed us to to grow into the ecommerce side of retail with ease. If your looking for ease of use, Lightspeed is what your looking for. They are constantly adding features ...
Read more
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