8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 421-430 out of 739
AB
Ahmed Berro
10/01/23
I had a great experience with Adam K
I had a great experience with Lightspeed. My business is running more efficiently now and the customer service I receive is always very prompt and solution based. I deal with Adam K and he is always really helpful and quick to assist with any questions I have. Happy to have him as my go-to for service with Lightspeed. Highly recommend
AB
Ahmed Berro
10/01/23
I had a great experience with Adam K
I had a great experience with Lightspeed. My business is running more efficiently now and the customer service I receive is always very prompt and solution based. I deal with Adam K and he is always really helpful and quick to assist with any questions I have. Happy to have him as my go-to for service with Lightspeed. Highly recommend
AG
Arevitho GmbH
09/30/23
Good Customer Support
Lightspeed is a very innovative company which is aware of the general developments in this digitizing world. We have good experience with the support and customer care and the system itself is very easy to use and adjust to. We are more than satisfied and can recommend Lightspeed without any doubt.
M
Michele
09/30/23
My account rep was replaced after…
My account rep was replaced after completion of my signup, and had some difficulties connecting. We are now working to get equipment purchased.
M
Michele
09/30/23
My account rep was replaced after…
My account rep was replaced after completion of my signup, and had some difficulties connecting. We are now working to get equipment purchased.
CL
Café Lala Montréal
09/30/23
Melanie and Ben were very helpful and…
Melanie and Ben were very helpful and attentive during the whole implementation process helping us go live faster than planned
AG
Arevitho GmbH
09/30/23
Good Customer Support
Lightspeed is a very innovative company which is aware of the general developments in this digitizing world. We have good experience with the support and customer care and the system itself is very easy to use and adjust to. We are more than satisfied and can recommend Lightspeed without any doubt.
CL
Café Lala Montréal
09/30/23
Melanie and Ben were very helpful and…
Melanie and Ben were very helpful and attentive during the whole implementation process helping us go live faster than planned
P
Paul
09/28/23
Pleased customer
I am a small business. I am not good with computes like young kids today. I needed something that wasn’t complicated very easy to use. This is the third system I have tried and by far the most simple. The customer service has been excellent so far. I am glad I called them.
P
Paul
09/28/23
Pleased customer
I am a small business. I am not good with computes like young kids today. I needed something that wasn’t complicated very easy to use. This is the third system I have tried and by far the most simple. The customer service has been excellent so far. I am glad I called them.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].