8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 411-420 out of 739
JH
Jason Hans
10/12/23
Very smooth transition from our old POS…
Very smooth transition from our old POS to Lightspeed. We had a few minor issues but the team was awesome in making them work!
JV
John Vanlandingham
10/11/23
Best POS we have ever had!
We have been extremely pleased with Lightspeed Retail (x-series) POS! We have used many POS systems in our 30 years in business, this is the best! Super intuitive to train and use, dependable, great integrated payments and a robust API for add-on integrations.
BC
Bryan Common
10/10/23
Great onboarding experience !
We chose Lightspeed to transition towards because we outgrew a competitor's platform and found the integrations with e-commerce and other apps to be so much better with Lightspeed and well priced. Additionally, the personal service during the onboarding process has been incredibly helpful - the videos have also been clear and concise
BB
Black Bear
10/10/23
Support from Partner Manager
I've had a fantastic experience with Sheeba, our Partner Manager. She has been incredibly helpful in resolving and escalating issues, making the onboarding process smooth and hassle-free. She took the time to address all my questions regarding Lightspeed, demonstrating a deep knowledge of the platform.
M
Matthijs
10/10/23
Super fast and accurate help!
We had some problems starting up our pin terminals but with the help and fast help of Bibi and the support team we managed to solve the problem. Great stuff!
NO
Nicola O'Callaghan
10/09/23
Fantastic POS
We have been using Lightspeed for some time now, it never lets us down! It’s very user friendly, the employees love how quick and easy to learn. Hands down the best POS I have used!
WB
Wayne Butcher
10/08/23
Very helpful!
Lightspeed, and Jean-Serge in particular, was very helpful in helping me develop my custom reports using the Lightspeed reporting functionality.
DM
Domingo Maglaque
10/05/23
Account Manager not account managing!!! - Issue Resolved!!!
Lightspeed has gone downhill in terms of their Account Management. I am based in Switzerland and was using iKentoo before being bought over by Lightspeed, then, became K-Series. Inital contact with Account Manager was good when it switched over to Lightspeed, however, it has gone downhill for nearly a year now. For example, I have raised these 2 items: 1. I have requested for Advanced Inventory but I was informed that due to "technical issues", it cannot be enabled on my account. But the ...
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PS
Phoenix Seckold
10/03/23
After some worries about switching from…
After some worries about switching from tyro to lightspeed payments Marc made the transition so easy from start to finish and was available at all times to help! Great customer service 10/10. Happy we made the switch!
J
Jeremy
10/03/23
Just overall easy to get things…
Just overall easy to get things designed and accomplished
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].