8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 401-410 out of 739
TS
The Sajeria
10/19/23
Customer service is super friendly and…
Customer service is super friendly and knowledgeable. The call back function works is well. Great and straight forward system.
PM
Peter Mc Geough
10/19/23
Katie Cowell
Katie Cowell. 5 star all the way.
LP
Linh Phu
10/19/23
Cat Tran was very helpful and friendly
Cat Tran was very helpful and friendly. She knows what to do and answered all my questions quickly.
BF
Bec Fanning
10/18/23
We love Jake!
Jake at Lightspeed is an absolute godsend. The master of all things we need. We've been using lightspeed across both our venues for 5 years now and it's really easy and efficient to get support sorted with the help of Jake. The systems are fairly easy to use, and their payments system puts money into your bank the next business day.
JG
Joao Gluck
10/18/23
Sophie was fantastic in helping get me…
Sophie was fantastic in helping get me set up with their system and uploading my inventory from square which was a huge headache for me on my own.
T
Tristan
10/18/23
Amazing service and friendly staff !!
Date of experience: October 19, 2023
S
Steve
10/17/23
Quick response with clear advice,
Date of experience: October 18, 2023
BP
Brotelli Pasta Bar
10/17/23
Had a great experience with Lauren…
Had a great experience with Lauren Allan at Lightspeed. She really understood our needs and was willing to go above and beyond to help us!
MA
Marina Anouilh - Gstaad
10/15/23
We love the system lightspeed !
We love the system lightspeed ! is very functional and easy me and team we love it and a big thanks to Tara van der Wel always by our side very professional A big Thank you Antonella
GW
G. Wu
10/13/23
O Series POS is great!
Great system, easy to use and helpful support. I hadn;t used the O-series/Kounta product in a few years and very glad I made the choice to came back to it with the new restaurant. Cat went out of her way to help get us up and running even though we weren't technically her client and has even been giving us ongoing assistance since.
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