8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 391-400 out of 739
J
Jenny
10/24/23
Excellent help from Elliot
Excellent help from Elliot - account manager UK, for helping us through the processes of new PDQ terminals that will integrate with our POS and for answering all my questions.
C
CORNEEL
10/24/23
Beste POS system around!
The Lightspeed restaurant POS system is highly recommended. User-friendliness at its best.
N
N.S
10/24/23
Support to the Rescue
I had a power outage during a chaotic time at our restaurant and Liam was able to get straight to the issue and provide a solution. He was also super patient with us as we were handling our lunch rush while troubleshooting. We would like to thank Liam for his excellent support!
DH
Dan Harper
10/24/23
Renante to the Rescue!
The dreaded Sales Tax Audit was upon me, and we had switched away from Upserve 6 months ago. I was terrified that my data was no longer available, but I reached out to support and Renante was able to get me every single monthly sales report I had requested within an hour. I've never been so relieved!
TU
Tasnim Upama
10/24/23
Highly recommended Sophia from UK
Highly recommended Sophia from UK. At the beginning of our experience with light speed was worse till I found Sophia. From cash management to register closures, everything was scattered. Ar some point we were thinking we will get rid of light speed in some stage. But with help of Sophia, today I am able to manage our accounts and everything very smoothly. She is the best support person among hundreds I reached out to so far in lightspeed on light speed as well as xero. Although there was ...
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B
Bernal
10/24/23
A satisfied customer for more than 10…
A satisfied customer for more than 10 years. Lightspeed. Our account manager is always helpful. Also a good solution for medium-sized companies
SH
Sean Horsfall
10/23/23
Lightspeed has been great to work with…
Lightspeed has been great to work with and the Front of House team loves the intuitive interface. We also love the seamless integration with Open Table!
LG
Lizzie Goedemé
10/23/23
best service in the world
best service in the world! Personal help by Stan = the best. Whenever something unclear, Stan is always ready to explain everything.
AL
Administration Le Marshall
10/22/23
I’ve had wonderful customer service…
I’ve had wonderful customer service from our account manager Benjamin Katsof, he’s been a key factor in us chosing Lightspeed Payment and and we couldn’t be happier with the service we’re getting.
DP
Denis Pizza Place
10/19/23
We had best possible user experience…
We had best possible user experience thanks to support from Franziska from Lightspeed.She helped us to solve all our problems.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].