8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 381-390 out of 739
BK
Brian Kent
10/26/23
Victoria B was so great to work with!
Victoria B was so great to work with on my issue, she answered everyone of my questions and was very friendly and knowledgeable.
JB
Jim B
10/26/23
Great "Chat" experience with "David"
David at Lightspeed was excellent to "Chat" with. He not only went over a couple of scenarios with me but he tested them for me. David, thank you very much!
SG
Seger Gekiere
10/26/23
Het contact met accountmanager Jie Shen…
Het contact met accountmanager Jie Shen en zijn feedback was optimaal.
ER
Ed Robson
10/26/23
Just installed Lightspeed payments and…
Just installed Lightspeed payments and had some queries regarding set up and functionality. Katie was very helpful and knowledgable, answered all my questions and helped with some functionality I didn’t know about. Great service
MM
Movsum Mirzazadeh
10/26/23
We are super happy with system and…
We are super happy with system and trainer Josephine. Everything goes smooth and simple. Helpline is always available which it is very great for us. We appreciate to Josephine for everything.
KS
Kieran Smith
10/26/23
Smith's Garden Centre
Lightspeed has been amazing over the last couple of years, since buying Vend. They have made countless updates which have improved our efficiency as a business as we continue to grow and scale. This usually comes with it's challenges but Lightspeed has made it much more of a smooth ride. I would also like to thank our account manager Vincent LoBasso who is always speedy with his replies when we are in need of guidance or support
CT
Chris Theodosi
10/26/23
The difference between lightspeed and…
The difference between lightspeed and other POS companies is their staff. Every time we need help or support with implementing something Adam K has been able to facilitate and help us make it happen!
J
Jack
10/25/23
K Cowell is the best!!!
Haven't always had a perfect experience in the past but now I have the best service and support I ever could wish for from Customer Success Manager Ms K. Cowell. Absolutely superb. Kind, patient and super quick. Could not ask for more!
KB
Karen Bohuslav
10/25/23
Very helpful
Date of experience: October 26, 2023
JM
Joann Makovitzky
10/25/23
very quick response and took care of my issue with ease
great customer service with lightspeed today. my issue was resolved very efficiently, which is not always th case but most of the time.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].