8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 371-380 out of 739
JM
Joanna Monteith
10/30/23
Sheeba is fantastic to deal with
Sheeba is fantastic to deal with, quick with her responses and great at following up. Thank you so much for your help Sheeba
VE
VANHOUCKE EMILE
10/30/23
Good product - good service
Good system - cloud based is very usefull - good service
MS
Mike Shean
10/30/23
Great company to deal with
Lightspeed has been a pleasure to work with. There software is intuitive and easy to use, It has helped us grow our restaurant business over the past few years. Our account rep Lauren has been attentive and very helpful. They have made a good partner and we are excited to keep working with them. Mike
D
Dwayne
10/30/23
C Dore is a genius.
Our Customer Success Manager, C. Dore has been absolutely amazing in the support and service he provides us. We have required some fairly tricky insight reports and without the help of C.Dore, there would have been no way of us getting this data. He has taken the time to understand what we were after and worked in the background to ensure we get the correct information in the format that we want. He has been extremely patient with us through this whole process. Exceptional work and always ...
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BV
Bluemont Vineyard
10/29/23
Very happy with the service of both…
Very happy with the service of both Upserve and our Account Manager, Pier-Hugue Gagnon. Upserve is a great point of sale for our winery operations!
MT
Michalis Tomazos
10/29/23
My experience with support was…
My experience with support was excellent, the technical department also went the extra mile to help us with an issue we had and resolved it perfectly. Special thanks to Joost!!
G
Gkwas
10/29/23
Outstanding customer service
Simply put, excellent customer service! You just don't get that these days so I really appreciate it when folks like Erica help me out. Fast response, clear communication, and took interest in me as a customer. We need more Erica's in the world!
SJ
Suzanne Jacobs
10/29/23
Onboarding experience was great
We have just started using Vend and had a great onboarding experience with Harrison Fata from the Lightspeed team. We have switched from Maropost and find Vend much more intuitive. It offers us easy to find reporting on sales.
J
Jennifer
10/28/23
Noel was very good & efficient.
Date of experience: October 29, 2023
DK
Dawood Kajee
10/26/23
Thank you David Hui for all your…
Thank you David Hui for all your assistance. All my questions were answered in good time. Great customer service
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].