8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 361-370 out of 739
SC
Someone Cornish
10/31/23
10 out 10
Lightspeed Payments are 10 out 10 and I would recommend it to another business, as it is so trustworthy and easy to use/ navigate. No issues, and fast pay out to my business account.
MS
Mark Selleck
10/31/23
Laura
I have been dealing with Laura for the past couple of weeks regarding some customised reports she has been compiling for me. She has gone above and beyound to ensure that I receive exactly what I was trying to acheive and I would like to acknowledge her outstanding customer service. She is a credit to Lightspeed. Mark Selleck Fresko Cafe Group
L
Laura
10/31/23
Great customer service
Date of experience: November 01, 2023
P
Patrick
10/31/23
Great initial steps with training…
Great initial steps with training support from Madalyn, having recordings of the sessions is great, so we got up an running quickly. We only had a few exchanges with support for setting up peripherals and we were good to go,
OL
Offdatcotton LLC
10/31/23
Thank you Joey z you were a great help…
Thank you Joey z you were a great help lightspeed needs more support guys like you!!! “ODC”
L
Lora
10/30/23
Loving Lightspeed
We are very happy with our POS and looking forward to using the eCommerce portion very soon. Tech support has always been great for me. I also had a great onboarding session with Ryan Baillie.
UH
Usman Hashmi
10/30/23
One of the best POS available in the…
One of the best POS available in the market. The support staff is always there 24/7 to help and guide us if we encounter any problem. Pieter Verheye is a gem of a person with high expertise in the company and is equipped with the best knowledge of the POS. Hats off and keep doing what you guys are doing. A very happy customer and a client. Will definitely recommend!
SB
Simon Bartelt
10/30/23
It was everything Fine
It was everything Fine. Thank you for your friendly and professional support.
AD
Alexander Dehaene
10/30/23
Great product
As a chef I like working with Lightspeed because it streamlines the way of working between our staff and the kitchen.
A
Anon
10/30/23
Excellent Customer Support Team
Once I was through to the customer support team it was a very communicative and useful service. One team member in particular was able to solve my query once I was put in direct contact with him.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].