8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 341-350 out of 739
SB
sarah bruce
11/05/23
Intuitive and easy to use
Have been using Lightspeed for a few years at one business and like its easy to use, intuitive system so much I have set it up for my new business. I especially like the reports. Sam Smith my account manager, has been fabulous to deal with - very responsive, professional and polite.
SB
sarah bruce
11/05/23
Intuitive and easy to use
Have been using Lightspeed for a few years at one business and like its easy to use, intuitive system so much I have set it up for my new business. I especially like the reports. Sam Smith my account manager, has been fabulous to deal with - very responsive, professional and polite.
MM
Meaghan MacLeod
11/05/23
Aya was very patient and helpful with…
Aya was very patient and helpful with my issue! Great experience
FC
Fiona Cheung
11/05/23
Professional team
Amine and Lola are so kind and patience on guiding us step by step for the set up process. Thank you very much!
N
nadine_kuwait
11/05/23
Peter from the vend support team was of…great help !!!
Peter from the vend support team was of great help. he was patient with me and very helpful.. I could not have solved my issue without his help..!!
BD
Basar Demir
11/05/23
We‘re happy to work with lightspeed
We‘re happy to work with lightspeed. Many thanks to Steven Malchow!
B
Bernhardt
11/03/23
very nice support
Date of experience: November 04, 2023
B
Bernhardt
11/03/23
very nice support
Date of experience: November 04, 2023
K
Kristin
11/02/23
Lucas I spent almost 2 hours on the…
Lucas I spent almost 2 hours on the phone with me to help resolve issues from transitioning to Lightspeed. He was so kind and patient and answered all of my questions! Thanks again Lucas!
R
Rachel
11/02/23
They always get back to me quickly when…
They always get back to me quickly when I need support. They are friendly and resourceful.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].