8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 331-340 out of 739
RM
Raju Mirchandani
11/07/23
I got the best help from Renante.
I got the best help from Renante. She answered all my questions with quick replies and was easy to follow.
MP
Mark Pajerski
11/07/23
Thank You Richard!
Richard got the job done quickly, despite my not being clear in initially communicating my problem. He was patient and helped guide me to the result I was looking for.
DK
De Kleine Parade
11/07/23
Verdi provided great customer support
Verdi provided great customer support! Really like the Splashtop feature so you can learn how to troubleshoot issues.
H
Huu
11/07/23
Perfect from Lucas
Was able to speak to Lucas from the lightspeed X team in regards to an error that I couldn't seem to fix. He was able to find the a user error that I made instantly which helped me immensely and kept my store running without any downtime. Couldn't have solved this without your help Lucas! Cheers. Team at Good Day Products.
F
Fi
11/07/23
Awesome service
Always had great service from Sam Smith. He's always very responsive and helpful with any issue myself or my team has had no matter how big or small.
Z
Zet
11/07/23
Sam Smith has been fantastic
Sam Smith has been fantastic to deal with since he took over our account. Very attentive and has always gone above and beyond to help out with any of our queries. Setting up a new POS system for our second shop has been smooth and hassle free with Sam's help. Can highly recommend!
MS
Malik Suleman Aslam
11/07/23
Great Help
Sulemen here from DataDove, Hajera has been a great helper and provided us in depth details to find the solution to our problem, she's a great person to work with.
AM
A MacCreath
11/06/23
Excellent Onboarding Experience
We recently just moved from an alternative provider after support difficulties and clunky backend performance. We found Lightspeed excellent for us by being able to utilise their API. For us it has saved huge amount of time. Our onboarding experience was great. Our Implementation Specialist Monica Mistry was excellent, providing thorough breakdown of the system, answering all questions and ensuring we were both confident and happy with the system. Our experience with the online support is ...
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FC
Fiona Cheung
11/05/23
Professional team
Amine and Lola are so kind and patience on guiding us step by step for the set up process. Thank you very much!
MM
Meaghan MacLeod
11/05/23
Aya was very patient and helpful with…
Aya was very patient and helpful with my issue! Great experience
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].