8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 321-330 out of 739
MP
Mr. P
11/09/23
Great Friday afternoon experience with…
Great Friday afternoon experience with CS specialist called Verdi. Although I wanted to give up he kept insisting on find the solution. A true wizard and great IT guy to have on your side. Good weekend!
K
Koen
11/08/23
Andreas as an Account Manager is…
Andreas as an Account Manager is incredibly helpfull. Always ready, very knowledgeable. Besides that, the system works very convenient. Definitely recommend it!
T
TL
11/08/23
Hello
Hello, we have had the G series for years and have now decided to switch to the K series. Our team can handle the great functions like LS Payment and Inventory very easily and the onboarding was well structured and orderly. Sometimes you have to know what you want and how you want it, but the cash register is just great
GM
Gaetano Mozzo
11/08/23
I was close to change my till when I…
I was close to change my till when I bought this cafe until I met Sam, from 1 to 10 my score is 100 as Sam came over multiple times and with patience explained everything. Well it’s now one year that I’m using Lightspeed and I’m very happy. Thank you for your support
A
Ani
11/08/23
Very helpful
Very helpful, professional and always available
RE
Riley Edwards
11/08/23
Very happy returning customer.
We shifted back to Lightspeed from Square a few months back and the change has been extremely beneficial to our company proficiency. The support from Sam and the team has been great and no issue has been big enough to hinder the way our business operates. We are a larger company with 4 locations and 80 staff and have a great experience across the board.
NG
Nick Ghionis
11/08/23
Jean-Serge from customer service ROCKS
Lightspeed is the engine that helps me run my business efficiently.Without great support, it's like running a car without a great mechanic to service and help with troubleshooting. Jean-Serge exceeded all my expectations. He was concise and knew exactly how to not only address my problem, but was able to suggest a better way.
EV
ennio Vandevoorde
11/08/23
It’s the only full circle solution for…
It’s the only full circle solution for all forward thinking and data driven company’s
HT
harry typaldos
11/08/23
Lightspeed is great
So my first time with Lightspeed, had a different software system for 20 years. There were a few hiccups all on my end. the support is amazing, Alicia Chadronet, Catherine Desgroseillers have gone above and beyond anything I have emailed about. When I did call, the call service center picked up in about 5 minutes, unheard of from most companies. It has been over a month and I cannot thank them enough for their help, dedication, instructions, and insight into using this system. TWO THUMBS UP!!
RH
Rodizio HEN
11/07/23
Richard Carlos
Richard Carlos, was amazing, he is very attentive and helped me with all my questions.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].