8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 311-320 out of 739
MB
Michael Becze
11/12/23
Great job in doing the job as asked
Date of experience: November 13, 2023
MM
Marja Martin
11/11/23
Very helpful and quick!
Date of experience: November 12, 2023
KJ
Kiaya Jacobs
11/11/23
Great service from Zerwin
While my company's experience with Upserve (bought by Lightspeed) had a bit of a rocky start, but I've been very pleased by the level of service I've received from Lightspeed support as of late. Recently, we had a day where our internet was down at our business for most of the day (Comcast outage). Quite a few of the credit card payments we processed during that time did not go through. Lightspeed support personnel helped us to process those payments, ensuring no loss of payment for my ...
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T
Tats
11/10/23
Great customer service Rome
Great customer service Rome. Thank you so much for today.
RS
Rachael Staples
11/09/23
Lightspeed Partner Manager Support
Sheeba has been very helpful in getting any outstanding issues escalated and resolved. We now feel like we have a consistant contact to reach out to if we need any assistance with any of our customers.
MS
Momo Sushi Shack
11/09/23
Aya was very friendly & helpful and…
Aya was very friendly & helpful and solved the issue right away. It was a great experience, thank you!
EV
Elise Van Der Arend
11/09/23
A very satisfied customer of LightSpeed e-Com
The structure of the programme I use from LightSpeed e-Com works very well for me. All the information and statistics are clear. You can easily make adjustments from your phone or laptop that are implemented within 1 sec. You can also make exports of all orders and view what you have sold per quarter. I am very satisfied!
LW
Lalita Witmer
11/09/23
I would give Lightspeed 0 stars.!! without help from Xavier,Customer Success manager
The system itself is great, and the support and customer success teams are also excellent. I have no problems with them at all. However, the account manager situation is like a joke! I wanted to transfer ownership to my mother, and they asked me to contact my account manager. I've been emailing her since April 2023 and have continued to email her – not a single response, as if she doesn't exist. I have two restaurants, and both have the same account manager. I've been emailing her about ...
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JT
Julie Turner
11/09/23
Thank you for coming through!
I dated this today because once again Erica was there when I needed her. The start of my business has been very challenging to say the least and Erica has been there to support and clear the air when needed. I am very grateful, thank you!
IT
Igor Terres
11/09/23
The best retail system you'll find
The best retail system you'll find! They have really good features and assistance.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].