8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 291-300 out of 739
S
Served
11/14/23
Nice experience.
Nice experience. I have been working with lightspeed for 6 years now across 3 locations. Thank you,
PT
Peter Timmerman
11/14/23
Good service
Good service.
MA
Morgan A
11/14/23
Phil on the Lightspeed team is always…
Phil on the Lightspeed team is always so knowledgeable and helpful. He is always willing to go above and beyond to jump on a call with me, last second and work with me until the problem is resolved. Can't say enough about his work ethic!! Thanks for all the support, Phil!!
TJ
Timo Janse
11/14/23
Fantastic
Fantastic, to the point fast.
JR
James Ross-Marsh
11/14/23
Excellent service!
Date of experience: November 15, 2023
CJ
Candice Jagger
11/14/23
Help Team is fantastic!
Help Team is fantastic! Jayson - Lightspeed Retail X User - South Africa
H
Hugh
11/14/23
Helpful
Was good to be able to speak to Kimberly and explain our issues. Hopefully this will lead to these issues being directed to correct department and either being sorted or explained why it is this way
DS
D. S
11/14/23
Great experience
Date of experience: November 15, 2023
RC
restaurant Codium
11/14/23
Highly recommended
With the POS system of Lightspeed we are very satisfied. A great price for the system. Good service and help if needed. Highly recommended. Restaurant Codium Goes
DH
Daniel Hall
11/14/23
Great Customer Service
Edwards was incredibly helpful and got all my needs addressed in double quick time. Is happily recommend him to anyone. Cheers
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].