8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 281-290 out of 739
H
Hugh
11/14/23
Helpful
Was good to be able to speak to Kimberly and explain our issues. Hopefully this will lead to these issues being directed to correct department and either being sorted or explained why it is this way
CJ
Candice Jagger
11/14/23
Help Team is fantastic!
Help Team is fantastic! Jayson - Lightspeed Retail X User - South Africa
DH
Daniel Hall
11/14/23
Great Customer Service
Edwards was incredibly helpful and got all my needs addressed in double quick time. Is happily recommend him to anyone. Cheers
DS
D. S
11/14/23
Great experience
Date of experience: November 15, 2023
TT
Tarane Taheri
11/14/23
Shahid Cader, Thanks a world
Kia Ora, I wanna say a big thanks to Lightspeed team specially to Shahid Cadar and Revinald Kumar who trained me and helped me with my account . Facing with Lightspeed organisations were a blessed for me. I pushed my brand to the next level . and I hope I can make it better. Once more thank you Shahid for all your clear explanations and guidance. Many thanks, Tarane ( Founder of Haraiva)
G
Gabriël
11/14/23
Quick and perfect help!
Had a problem regarding government rules and had to disable all Ecom items. I just couldn't figure out how to do so quickly because there were at least 2000... Contacted Lightspeed and had a chat with Rutger and he helped me with my problem. It got fixed in no time! And this was not the first time. If we ever had a problem they would always help us the best they can!
TM
Trevor Marshall
11/14/23
Great service by Koen
My experience was fast, problem solved quickly and efficiently, couldn’t ask for more.
JR
Jeanne Renick
11/14/23
Adam fixed the problem!
Adam did a great job and knows what he is doing! Thank you Adam for fixing my problem.
JE
Jennifer Eguiluz
11/14/23
Pier was a Gem!
Pier was great and was super timely, kind, and helpful. Your customer chat/support however really needs some attention. Thank you!
JD
Jeroen de Boer
11/14/23
Help full accountmanager.
Help full accountmanager. Good contact and kindly
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].