8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 271-280 out of 739
IB
Ingrid Blanchaert
11/16/23
Perfect system very easy and a lot of…
Perfect system very easy and a lot of options.
T
Thorsten
11/16/23
Great Service
Simply put, excellent customer service! You just don't get that these days so I really appreciate it when folks like Dragan help me out. Fast response, clear communication, and took interest in me as a customer.
TA
Tielemans Aruba
11/16/23
I had issues with creating a 3 course…
I had issues with creating a 3 course dinner menu. Diwid helped me out very quick. Super friendly and informative, showed me a few ways i can create a 3 course dinner menu consisting of 2 items per course.
C
customer
11/15/23
I was told Lightspeed service was good…
I was told Lightspeed service was good and to be honest, it was better than good.
MH
Mrs Helen Dillon
11/15/23
Victoria was able to talk me through to…
Victoria was able to talk me through to sort out my problem and did so with ease. She was friendly and professional.
K
Khan
11/15/23
K-Series implementation
Supportive and diligent service provided by implementation specialist, Blanca. Went above and beyond.
GW
G Witzle
11/15/23
Reliable and easy scaleable system
Reliable system, easy scaleable and the pricing is acceptable. Hardware affordable as you can buy it yourself and maintain it yourself. We use it for 7 years already and have seen lot's of development, they keep improving the front and backend.
D
Denis
11/15/23
The support and onboarding
The support and onboarding. Responsive. Real. Genuine and helpful. I've worked in Hospo all my life and have bounced around a lot of software, and their support networks, sometimes it feels like you're the potato in a game of hot potato. But with Lightspeed Australia, right from the get go, Damien was helpful in sales, Samantha was great in keeping me up to date with onboarding, and Adam has been a legend guiding us through each step of the way. For the first time, I feel like I can 'trust' ...
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SS
Salvo Salvo
11/15/23
the company is doing very well
the company is doing very well! They actively listen to us, as client, and they they try to find issues to our troubles.
RC
restaurant Codium
11/14/23
Highly recommended
With the POS system of Lightspeed we are very satisfied. A great price for the system. Good service and help if needed. Highly recommended. Restaurant Codium Goes
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].