8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 261-270 out of 739
Z
Zara
11/20/23
Very impressed so far!
Onboarding team made the transition efficient and user-friendly. All questions were answered thoroughly and tailored to our business needs. I wouldn't hesitate to recommend LightSpeed to other businesses.
KM
Karen Morris
11/20/23
Shahid is the best
At first it was a bit overwhelming as I was a new start up business with a lot going on but Shahid was extremely patient and understanding. Shahid's knowledge was excellent. We finally got there in the end and I am looking forward to using this system.
J
Judith
11/19/23
Good service!
Good and friendly communication.
CM
Colleen Miller
11/19/23
5 star service
Ben went out of his way to solve my issue. He truly took the time to help me not just put a bandaid on my problem. He is an asset to your company, by far the best experience I've had with lightspeed as of yet.
JL
Jason Lee
11/19/23
Despite having a few challenges
Despite having a few challenges, however I’m happy to say that I had a great experience with Lightspeed simply because of Sam Smith, our account manager. Sam was always available to help us from onboarding to getting Lightspeed Payments EFTPOS operating properly. A courteous, polite and talented guy indeed.
JB
JF Bussieres
11/18/23
Great customer service
Great customer service! En francais! outstanding problem-solving. Best customer service ever since I deal with Lightspeed.
MS
Maggie Sardina
11/16/23
Stephen Q
Stephen Q. is the most helpful agent I have ever worked with when needing assistance on Lightspeed HQ. Great service!!
DI
Duxly I Your eCom Partner
11/16/23
A Trusted Partner for 5 Years - Lightspeed HQ Review
We've been a proud partner of Lightspeed HQ for the past five years, and I can confidently say that it has been an invaluable asset to our business. Lightspeed HQ is more than just software; it's a reliable and dynamic solution that has significantly contributed to the success of our clients.
J
Jenn
11/16/23
David with the Lightspeed's Onboarding…
David with the Lightspeed's Onboarding team has been excellent to work with. He is always quick to answer any questions we might have as well as willing to set up calls to walk through any questions we might have.
EM
Envirohub Marlborough
11/16/23
Kara was brilliant
Kara was brilliant. Timely, patient and quick to find the solutions to my problem.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].