8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
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Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 251-260 out of 739
M
Management
11/21/23
very responsive
very responsive, very kind, problem solved
J
Josh
11/21/23
Quick and efficient
Quick and efficient. Was able to resolve the issue immediately
LP
Lee Price
11/21/23
Excellent service from Janne.
Janne was polite, engaging, helpful, and knowledgeable. And she got the job done!
RH
Rachael Hawkins
11/21/23
So helpful!
Katie has been very helpful with my recent problems, she will be my first point of contact should I have any issues going forwards. Thanks Katie :-)
AA
Aaron Armstrong
11/21/23
Renante P was awesome
Renante P was awesome. a huge help
JW
Jodi Walker
11/21/23
Kimberly is always super helpful in providing responses and solutions
Kimberly is always super helpful in responding to my queries and problems by offering existing solutions or making effort to asisst when there are none
A
Arnaud
11/20/23
Great service
very efficient and fast service! Thanks to Franziska for taking good care of our account ;)
RF
Richard Fuller
11/20/23
Tara our on-boarding account manager
Tara our on-boarding account manager , was great . Unerstanding and responsive
EV
Emma Vian
11/20/23
I have recently changed my POS system…
I have recently changed my POS system from Epos Now to Lightspeed. Best choice I have ever made! Super easy to use. Jason has been an incredible help along the way, his customer service is incredible. Emma @ Daily Dose Coffee
BF
bart furst
11/20/23
james was well organized and his…
james was well organized and his training skills where amazing when it came to assisting the management team and the floor staff with the change from o series to k series this week. his checkback during the week ensured we where and utilizing the system correctly which transferred to a smooth change over , huge thanks james from the watermark and kickon team
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].