8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 241-250 out of 739
RH
Robert Haynes
11/23/23
Great customer service and clear…
Great customer service and clear direction. Was able to help me finalize all my issues quickly
TM
Tony Moffa
11/23/23
Re-creating Sales Invoices and Payment Types
Peter (and originally Germaine) helped us with the process to void two transactions and re-create a single one reflecting the accurate history of the sale. We had to amend dates and payment types and the process was a little complicated. Peter was as patience as a saint. We have began to use the 'Help' function within Lightspeed more lately and it's made a big difference to our daily use of Lightspeed. Thanks guys! Tony, Big Maggy's
R
Richard
11/22/23
Great customer support experience.
I recently had a great customer service experience from one of your lightspeed support team members. I would like to pass on my huge thanks to Sophia R. She really put in a huge effort to do everything she could to help me with my issue and did not give up until she had found a solution. It is the best support l have received from lightspeed and l very much appreciate her effort. Thank you Sophia. Richard Pool World Noosa
PS
Paul Schäfer
11/22/23
Very polite and helpfully
Very polite and helpfully. Thank you very much!
HR
Harriet Rich
11/22/23
Maddy was my introductory team member…
Maddy was my introductory team member who trained me up and was so, so incredibly patient :) LOVE the system, love the support, highly recommend!
TA
Ted Andrassy
11/22/23
Amazingly helpful
Friendly, helpful and covered all bases. Had a great chat and got all my equipment up and running despite my over eager attitude to get it set up on my own and making some mistakes... Would highly recommend! 10/10 for Amine Chader!
KS
Karl Selendic
11/22/23
Would highly recommend!
I've been using Lightspeed for over 3 years now, and it's one of the easiest and most efficient POS I've ever used! The FOH system is extremely ergonomic, and the BOH side keeps on improving, we can see that the work "in the pipeline" doesn't get lost - as it can happen with other POS systems I've used in the past... Would highly recommend!
TE
TTA ENTERPRISES
11/22/23
Damien went above and beyond
Damien went above and beyond. World class service. Found and resolved an issue that has been lingering since we first started using lightspeed. A real asset to your company.
MM
Michael Møller
11/22/23
Fast and excellent customer service
Date of experience: November 23, 2023
JB
J Bromfield
11/21/23
Great experience
Great experience. Jason has been very helpful with the whole set up experience we had to get it sorted in a short time.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].