8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 231-240 out of 739
D
Dave
11/26/23
Best service I've experienced
Best service I've experienced. The team were very helpful and supportive, fielding any question that came up and determined to ensure everything ran smoothly. Despite hiccups along the way, they worked diligently to fix them - all with a smile - and were great at educating our staff on any processes so we had a better understanding. They were very friendly as well, which made us feel like they were a part of our team, resulting in better communication and made the overall experience smooth ...
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SM
Steven Murray
11/26/23
Rep was outstanding (Evert)!
Rep was outstanding (Evert). Stayed with me for a lengthly issue and we solved it! Explained everything step by step. Fantastic!!
RK
Rami K
11/26/23
Was really helpful and polite
Was really helpful and polite. Went above and beyond to get my problem fixed.
J
justin
11/26/23
Cheers Sam!
We've been using Lightspeed for the last 4 years and it has been refreshing to have such an easy to use and intuitive POS product. Whilst there have been the usual teething issues of understanding a new POS back of house language, I believe its worth mentioning how we have been blown away by the level of customer service our account manager Sam Smith provides. He is prompt to respond, generous with his time and imparts his encyclopaedic knowledge of O-Series in an approachable and easy to ...
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FS
Factory Store
11/26/23
jeffrey
jeffrey. o was very competant and helped me a lot !
MW
Matt Wright
11/26/23
I own Puss n Pooch Day Spa and have…
I own Puss n Pooch Day Spa and have recently changed my plan with lightspeed. Haseeb was amazing and helped with every step of the way. Great communication with their account management team. Matt
M
Mangia_UK
11/26/23
Great job ,thanks
Date of experience: November 27, 2023
RV
Ria van der Heijden
11/26/23
Rutger Thank you
Rutger Thank you for your quick support in resolving a financial problem. As a result, our business operations did not encounter any problems. Regards, Ria
JL
Jonathan Larson
11/23/23
Simply outstanding...!
I spoke with Maddie for technical support and she was beyond helpful! She answered every one of my questions and told me she would get back to me on anything she was unsure about. She followed up promptly and thoroughly. I have ZERO COMPLAINTS. The customer service I have received from Lightspeed has been phenomenal!
N
Nicki
11/23/23
Next level support- Adam Elder is…
Next level support- Adam Elder is always so helpful. I appreciate you, Adam.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].