8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 221-230 out of 739
IP
Ivan Parfenov | CLOUD
11/29/23
Quick response and helpful people!
Date of experience: November 30, 2023
CD
Carla Di Felice
11/29/23
Thanks for your great service.
Date of experience: November 30, 2023
ML
Mr Leung
11/28/23
Jason is a legend end of discussion
Jason is a legend end of discussion. Helpful, knowledgeable and honest about what is possible and what isn’t with the system.
HO
Hüttendorf Oderbrück
11/28/23
very good & stabil system
very good & stabil system, easy to be handled by employees. I used to work with the G Series. Onboarding the system and keep running was very easy and understandable for the entire team. Added Lightspeed Payment to our System - we love it!
M
Maarten
11/28/23
Overall Feedback
Really easy to use and fast integration from back office to actual user app. Also the implementation of the payment terminal is a big plus! Making custom reports to check your data is easy as 1-2-3.
MG
Marcey Gee
11/28/23
Heirloom
Really enjoy Lightspeed. Easy to use product and great customer service. Haseeb was very patient and helpful in assisting our transition over to their new payment processing solution. Look forward to using them at our other venue.
C
Consumer
11/27/23
Nickson was very helpful
Nickson was very helpful, patient and prompt. Great customer service!!!
SV
Steven Visser
11/27/23
Very happy customers!
Very happy customers!! Thank you for the long and flexible relationship
DI
Dromana Industrial Pet Supplie
11/26/23
Thanks Haseeb for excellent…
Thanks Haseeb for excellent communication and helping us move forward with light speed as a business from Dromana Industrial Pet Supplies
N
Nunya
11/26/23
Nickson resolved an issue that I had…
Nickson resolved an issue that I had been working on for 2 weeks in under 5 minutes.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].