8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
Add to compare
Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
Filter results
Sort by :
Showing 211-220 out of 739
SS
Saskia Silva
11/30/23
Jason Mok was so helpful and patient
Jason Mok was so helpful and patient. We a new cocktail bar and needed many last minute things done and he was so on it. Any issue he responded to my emails immediately and would call to sort out the issues straight away. Now we ready to open our doors and operate :) Thank You Jason
T
Tim
11/30/23
Fast
Fast, effective and friendly response. Not the first time I had to rely on the excellent CS team. Very good experience as always.
J
Jake
11/29/23
Great customer supports during holiday selling season.
Sophia R knew exactly what to do to solve my problem. was worried it might take a bunch of time to sort out and it was less than 5 minutes!
JZ
Jose Z
11/29/23
K-series support
The continuous support from Blanca made the whole experience more pleasant; It is remarkable how much she cares and tries to be helpful even though it's been almost one year since we made the swap to k-series; To this day, she is the only one from LS that I know will be reliable and go out of her way to help us out... If you are implementing this POS in your venue and you get Blanca as your specialist, you can rest assured that she will get the job done.
JH
Jeremy Hatcher
11/29/23
Damian Carroll, One in a Million.
Damian Carroll was instrumental in helping us figure out what was wrong with our problem. Even though the majority of our issue was on our end, it was with his help that we were able to pinpoint the exact issue after going through several scenarios of trial and error to get to the point to where the cause of the problem could be resolved. Now that it is, I could not be happier. It is very difficult to find a support tech that would stick with us several months offering suggestions and ...
Read more
S
Sean
11/29/23
Amine has been great
Date of experience: November 30, 2023
KS
Kristopher Stroempl
11/29/23
Nickson T is the best!
Nickson handled my issue promptly and efficiently
J
Joe
11/29/23
Great customer service
The system is great both for online selling and as an EPOS but it's the customer service that really stands out with Lightspeed.
SB
Steven Blaine
11/29/23
Blanca couldn’t have been more helpful…
Blanca couldn’t have been more helpful during what could be described as a difficult on boarding process for our group. She was very easy to context, always responded in a timely manner and managed expectations really well. Without her assistance I would have a very different and not so positive opinion of Lightspeed K Series
OG
Odette Griffart
11/29/23
Instructeur au top et hyper disponible.
Instructeur au top et hyper disponible. Incarnation de la gentillesse et de l'attention envers ses clients, continue comme ca Amine )
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].