8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 201-210 out of 739
C
Chuck
12/04/23
Quick and efficient answer!
Date of experience: December 05, 2023
M
Manu
12/04/23
Fast
Fast, helpfull
SS
Steve Spakes
12/04/23
NOEL WAS GREAT AND HELPED SOLVE ALL 3…
NOEL WAS GREAT AND HELPED SOLVE ALL 3 ISSUES I HAD...
DS
Derek Seath
12/04/23
Exceptional Customer Support Experience
I recently had the pleasure of dealing with LightspeedHQ's customer support, and I must say it was a truly outstanding experience. From start to finish, the support provided by Victoria was nothing short of exceptional. Victoria went above and beyond to assist me with a complex issue I was facing with my LightspeedHQ account. Victoria's prompt and clear communication made the entire process smooth and stress-free. Her knowledge and expertise were evident as she patiently addressed each of ...
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RM
Raphael Mani
12/03/23
Très claire
Date of experience: December 04, 2023
J
jo
12/03/23
The person was very patient with me and…
The person was very patient with me and know exactly what to do. Everything was working perfectly
J
jo
12/03/23
The person was very patient with me and…
The person was very patient with me and know exactly what to do. Everything was working perfectly
RM
Raphael Mani
12/03/23
Très claire
Date of experience: December 04, 2023
BV
Bart van der Kley
12/01/23
Very good service from Isabelle!
Date of experience: December 02, 2023
BV
Bart van der Kley
12/01/23
Very good service from Isabelle!
Date of experience: December 02, 2023
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].