8.6
Spot Score
Streamline your online sales and inventory with ease.
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Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 201-210 out of 739
DL
Daisy Lewis
12/04/23
Jason has helped enormously
Jason has helped enormously! Very easy to set up and use..Any problems have been dealt with quickly and efficiently. Couldn't ask for better service!
SS
Steve Spakes
12/04/23
NOEL WAS GREAT AND HELPED SOLVE ALL 3…
NOEL WAS GREAT AND HELPED SOLVE ALL 3 ISSUES I HAD...
C
Chuck
12/04/23
Quick and efficient answer!
Date of experience: December 05, 2023
F
FAIRE
12/04/23
The support from Lightspeed is second…
The support from Lightspeed is second to none. I've used many software providers in different businesses over the years and have never experienced support as we do from Lightspeed. Special mentions go to Jessen Armstrong and Jason Mok who actually phoned me to resolve an urgent issue less than 2 minutes after I'd submitted the support ticket. This type of immediate, personal service is - in my experience of software providers - unique. I urge Lightspeed to continue to invest in excellent ...
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J
jo
12/03/23
The person was very patient with me and…
The person was very patient with me and know exactly what to do. Everything was working perfectly
RM
Raphael Mani
12/03/23
Très claire
Date of experience: December 04, 2023
RM
Raphael Mani
12/03/23
Très claire
Date of experience: December 04, 2023
J
jo
12/03/23
The person was very patient with me and…
The person was very patient with me and know exactly what to do. Everything was working perfectly
BV
Bart van der Kley
12/01/23
Very good service from Isabelle!
Date of experience: December 02, 2023
BV
Bart van der Kley
12/01/23
Very good service from Isabelle!
Date of experience: December 02, 2023
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
