8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 91-100 out of 739
S
Scott
12/22/23
Five Stars for Apple!
I'd had ticket# 991633 open with the help team for over 20 days with no progress and barely any updates despite me emailing Marjohn numerous times. The issue was preventing me from providing an accurate statement to my customers and in turn impacting me financially as it was delaying account payments. I got onto Apple via the help chat as I was frustrated with the delay and she sorted the issue in around 20 minutes. She was polite, happy to help and didn't just blame the accounting platform ...
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S
Scott
12/22/23
Five Stars for Apple!
I'd had ticket# 991633 open with the help team for over 20 days with no progress and barely any updates despite me emailing Marjohn numerous times. The issue was preventing me from providing an accurate statement to my customers and in turn impacting me financially as it was delaying account payments. I got onto Apple via the help chat as I was frustrated with the delay and she sorted the issue in around 20 minutes. She was polite, happy to help and didn't just blame the accounting platform ...
Read more
MS
Mr Spark
12/21/23
Lightspeed training
Communication has been great from the initial enquiry. The team took the time to understand our business requirements and ensured the training was focused to our requirements. Additional queries following the training were dealt with promptly - the answers providing solutions for us. Maddy ensured we had the information we needed and even dealt with queries while off work - great service !!
MS
Mr Spark
12/21/23
Lightspeed training
Communication has been great from the initial enquiry. The team took the time to understand our business requirements and ensured the training was focused to our requirements. Additional queries following the training were dealt with promptly - the answers providing solutions for us. Maddy ensured we had the information we needed and even dealt with queries while off work - great service !!
PS
PDX Store
12/21/23
Marvin <33
Marvin was so lovely to chat with! Super quick and helpful :))
PS
PDX Store
12/21/23
Marvin <33
Marvin was so lovely to chat with! Super quick and helpful :))
M
Mc
12/20/23
Easy to understand information
Easy to understand information, got everything I needed from the session.
CS
cell smash
12/20/23
I bought Lightspeed product about 2…
I bought Lightspeed product about 2 months ago and entering my store products and needed help online, every time there were available to help. specially Monkia Mistry, she is very good teacher and explained us the software well.
E
Edwin
12/20/23
good service
Date of experience: December 21, 2023
E
Edwin
12/20/23
good service
Date of experience: December 21, 2023
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].