8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 101-110 out of 739
G
girgor
12/20/23
Excellent
Overall it was a very good experience! Jason was very helpful!
PN
Phong Nguyen
12/20/23
solve my problem instantly and I am…
solve my problem instantly and I am really happy with his help.
G
girgor
12/20/23
Excellent
Overall it was a very good experience! Jason was very helpful!
CS
cell smash
12/20/23
I bought Lightspeed product about 2…
I bought Lightspeed product about 2 months ago and entering my store products and needed help online, every time there were available to help. specially Monkia Mistry, she is very good teacher and explained us the software well.
M
Mc
12/20/23
Easy to understand information
Easy to understand information, got everything I needed from the session.
PN
Phong Nguyen
12/20/23
solve my problem instantly and I am…
solve my problem instantly and I am really happy with his help.
VV
Vincent Vanherp
12/19/23
Great service!
Date of experience: December 20, 2023
VV
Vincent Vanherp
12/19/23
Great service!
Date of experience: December 20, 2023
M
Mike
12/19/23
Stellar Support
After working with three other support specialists Jordan stepped up and resolved an issue involving reorder points that had baffled me for days. The solution took some time on his part as it required testing through trial and error. Jordan's persistence is the sole reason the mystery was solved. He's a great asset to the Lightspeed team and I'm grateful for his exceptional effort to find the answer.
M
Mike
12/19/23
Stellar Support
After working with three other support specialists Jordan stepped up and resolved an issue involving reorder points that had baffled me for days. The solution took some time on his part as it required testing through trial and error. Jordan's persistence is the sole reason the mystery was solved. He's a great asset to the Lightspeed team and I'm grateful for his exceptional effort to find the answer.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].