8.6
Spot Score
Lightspeed eCom Reviews in June 2026: User Ratings, Pros & Cons
Streamline your online sales and inventory with ease.
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Starts from $69 / Month when Billed Yearly
Lightspeed eCom Reviews & Ratings
Spotsaas Editor’s POV
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Lightspeed eCom pros and cons
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 81-90 out of 739
RM
Richard Matthew
12/27/23
Informative and very patient and very…
Informative and very patient and very helpful.
WB
William Brosius
12/27/23
He completed my request in a timely…
He completed my request in a timely fashion
KG
Kierra G
12/27/23
Very informative and helpful
Very informative and helpful answers that solved the issue I was having.
JJ
James Johnston
12/27/23
Issue resolved promptly
Samantha Izabelle Acong was very helpful with an issue we recently had. She understood the issue straightaway and was able to provide the full solution within her first response back to us. This allowed us to resolve this within a matter of hours, rather than going back-and-forth and taking longer. Thanks Sam!
SM
Somya Mridul
12/26/23
It was easy to understand and amine…
It was easy to understand and amine helped alot! thanks
BE
Belle E
12/26/23
I wasn't able to sign into my account…
I wasn't able to sign into my account and tried several times to change password. Was successful with Nickson's help
JS
Joseph Samuels
12/26/23
John was incredibly helpful in…
John was incredibly helpful in restoring items that I accidentally deleted!
SM
Store Moona
12/26/23
Thanks to Marvin in helping us to solve…
Thanks to Marvin in helping us to solve a long term discount stacking issue. He is patient and worded the instructions in a way we can understand. Very helpful thank you!
P
Phil
12/26/23
Great Experience with Amin
Great Experience with Amin, perfect French and English, very good training.
A
adam
12/25/23
Bulelani 'Kobe' Tiya was very helpful…
Bulelani 'Kobe' Tiya was very helpful in figuring out what the problem was.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].