9.2
Spot Score
Lavu Reviews in July 2026: User Ratings, Pros & Cons
Revolutionize your restaurant with Lavu's innovative technology.
Add to compare
Starts from $69 / Month
Lavu Reviews & Ratings
Spotsaas Editor’s POV
Lavu POS has mixed user reviews. Customers report the system is easy to learn and has 24/7 support that responds quickly. However, billing discrepancies and difficult cancellation processes are recurring complaints. Before shortlisting, verify how billing cycles work in your contract and confirm the cancellation policy in writing. The platform works well for ...Read more
Lavu pros and cons
Easy setup and user-friendly interface, making operations smooth for businesses.
Efficient onboarding process with excellent support staff, simplifying the transition for users.
Reliable and customizable system that modernizes operations, meeting business needs effectively.
Strong customer service with a responsive and supportive team, ensuring a positive user experience.
Issues with billing and cancellation process, leading to unexpected charges and difficulties in terminating services promptly.
Inconsistencies in customer service responsiveness and communication, causing frustration and dissatisfaction among users.
Filter results
Sort by :
Showing 331-340 out of 422
PF
Pat Funigiello
09/19/21
Well a bad router and bad customer…
Well a bad router and bad customer service left a bad taste in my mouth...the router that they sold me was the culprit for a terrible transition into the LAVU software. The sold me a bad router...which they were aware of once I paid for a network engineer to solve the issue...you think they could have reimbursed me for the router? No because my employee threw out the box... A lame excuse left a bad taste in my mouth. Too bad because I’d probably still be with them...
T
TAYLOR
09/19/21
SUPER CUSTOMER SERVICE
Date of experience: September 20, 2021
E
Edgar
09/19/21
Operationally the Sales Front end…
Operationally the Sales Front end performs very well and is reliable. The back office and reporting whilst functionable remain a little "clunky". The absence of global menu and other global features across multiple stores is a deficiency that would be great to have adddressed.
TL
Thierry Langer
09/19/21
Great hot line
Great hot line. Always there and knowledgeable
TA
Ted Ainsworth
09/19/21
Never even heard back.
No support. No follow up.
E
Edwardo
08/04/21
Micromanaging made easy
PROS: Lavu makes running a restaurant like a walk in the park. I can manage inventory, track employees' hours, and get analytical sales reports with ease. CONS: With Lavu's success, it's high time that it focuses on upgrading with a mobile app for wider and easier access.
E
Edwardo
08/04/21
Micromanaging made easy
PROS: Lavu makes running a restaurant like a walk in the park. I can manage inventory, track employees' hours, and get analytical sales reports with ease. CONS: With Lavu's success, it's high time that it focuses on upgrading with a mobile app for wider and easier access.
G
Georgette
07/03/21
Excellent customer experience overall
PROS: Besides Lavu providing all our business needs, its customer support is superb, responding promptly with very useful answers that are easy to understand and apply. CONS: There's nothing Lavu can't do well for our business.
B
Blair
06/18/21
Surprisingly great for training
PROS: My students and I find Lavu easy to work with. It has a simple design that not only anticipates but also meets your needs. I also like that it gives me room for customization. CONS: Whenever we make updates to the system, there would be a few delays in the printing—but none that are too major.
SH
Stephen H
05/20/21
"Awful results, no accountability"
What do you like best about Lavu? That we have moved on to another system. What do you dislike about Lavu? For some reason, our Lavu system was dropping about 2 to 5% of our transactions. The issue was not traceable to us except by noting the discrepancy in our bank account deposits versus the Lavu reports. In repeated calls, Lavu was unable to determine the problem. After losing over $35k, a representative of Lavu showed us how to "recapture" a small number of those transactions, but the ...
Read more
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].