9.2
Spot Score
Lavu Reviews in July 2026: User Ratings, Pros & Cons
Revolutionize your restaurant with Lavu's innovative technology.
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Lavu Reviews & Ratings
Spotsaas Editor’s POV
Lavu POS has mixed user reviews. Customers report the system is easy to learn and has 24/7 support that responds quickly. However, billing discrepancies and difficult cancellation processes are recurring complaints. Before shortlisting, verify how billing cycles work in your contract and confirm the cancellation policy in writing. The platform works well for ...Read more
Lavu pros and cons
Easy setup and user-friendly interface, making operations smooth for businesses.
Efficient onboarding process with excellent support staff, simplifying the transition for users.
Reliable and customizable system that modernizes operations, meeting business needs effectively.
Strong customer service with a responsive and supportive team, ensuring a positive user experience.
Issues with billing and cancellation process, leading to unexpected charges and difficulties in terminating services promptly.
Inconsistencies in customer service responsiveness and communication, causing frustration and dissatisfaction among users.
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Showing 321-330 out of 422
TD
Tina Dagen
09/20/21
Whenever we’ve needed help
Whenever we’ve needed help. They have been there to solve the problem.
HW
Hilton Wiggins
09/20/21
They are always there to help
They are always there to help. I call them several times a week. Sometimes I have to call and get a different agent, but all in all they do a good job.
TD
Tina Dagen
09/20/21
Whenever we’ve needed help
Whenever we’ve needed help. They have been there to solve the problem.
TS
Tom Santos
09/20/21
Terrible at call backs
Date of experience: September 21, 2021
RC
Richard Cole
09/20/21
shop
older version big pain in the a$$
CB
Cullen Boardman
09/20/21
Ya'll abandoned the city of Albuquerque…
Ya'll abandoned the city of Albuquerque and refused to PAY rent! All after the mayor stood up for you. That's just the icing. Ya'll are incredibly incompetent and have zero understanding of the software you didn't even write yourself. Ya'll straight up abandoned all customer service when you ran away and then started upping fee's for nonexistent services. NEVER USE LAVU.
HW
Hilton Wiggins
09/20/21
They are always there to help
They are always there to help. I call them several times a week. Sometimes I have to call and get a different agent, but all in all they do a good job.
GB
Geoff Bado
09/19/21
They have solved most of the down time…
They have solved most of the down time issues, but the system still isnt the easiest to navigate or personalize. Customer service is hit or miss--sometimes it depends on who you get. Also has odd quirks like not being able to scan the gift cards that they sell. It's become a system that we're used to. Not in love, not out of love.
E
Edgar
09/19/21
Operationally the Sales Front end…
Operationally the Sales Front end performs very well and is reliable. The back office and reporting whilst functionable remain a little "clunky". The absence of global menu and other global features across multiple stores is a deficiency that would be great to have adddressed.
DB
Dan Blessing
09/19/21
Extremely slow and poor follow up to…
Extremely slow and poor follow up to service, after several years still waiting for their software to work properly in regard to the pilot, numerous bugs that have never been corrected
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].