Kustomer Reviews in June 2026: User Ratings, Pros & Cons

Happy Kustomers

What do you like best? It's a great way to communicate and keep track of everything within the team and within clients. Every action is very visible so that there are no mistakes or missed actions. Every method of communication is right there, integrated and accessible. It answers a lot of needs and there is a lot of customization opportunities. It has a great system for ticketing and assigning tasks to each person. On those tickets, we can change the priorities, so that we know what ...

Strongly recommend!

What do you like best? It connects you to people from different departments and easily helps you get things done, and fix issues with a great preview of the current situation as well with the history of that particular issue What do you dislike? Actually, nothing! I am very satisfied with Kustomer! Recommendations to others considering the product: I would definitely recommend it. It will make your job a lot easier! What problems are you solving with the product? What ...

Innovative, with room for improvement.

What do you like best? I like the look. Overall the platform is gorgeous and simply looking. I also like the Team's willingness to help their new customers succeed. What do you dislike? I dislike the reporting features and the "conversations" concept instead of cases. I think if you're the type of company where you will have several tickets back and forth with one customer this platform is going to be tricky. Recommendations to others considering the product: Understand the ...

Great for Customer Service

What do you like best? Kustomer nicely gathers all the ways in which your customer can contact you and provides you with so many different ways to customize how you’d like to view messages. What do you dislike? I wish the viewing across multiple screens was a little more synced. Like if you view a conversation and close it on one screen you have to refresh your other screen for that to be reflected. Recommendations to others considering the product: Definitely give it a ...

Great CRM Platform for Small Startup

What do you like best? Kustomer is a super helpful CRM platform, and allows me and my colleagues to better help our customers. What do you dislike? There was somewhat of a steep learning curve as a new user, but once you use the platform, it is clear that each function is very well thought out. What problems are you solving with the product? What benefits have you realized? greatly improves the customer's experience and allows the company to better interact with their clientele.

How Kustomer works for me.

What do you like best? I definitely enjoy the ease of use and user friendly interface. I can assist customers easily with locating products online and complete orders. What do you dislike? My only real complaint was the training we received to use the software. It was vague and brief . Recommendations to others considering the product: Not at this time What problems are you solving with the product? What benefits have you realized? I help customers locate items via ...

I love it

What do you like best? How easy it is to use. I emjoyed the compinents it had for user face issues akd consumer base. What do you dislike? I wish it had more components to connect users directly What problems are you solving with the product? What benefits have you realized? Help desk issues amd such

Super Easy

What do you like best? All communications about customer from all mediums is nicely organized so you can see everything about the customer. Everything is wrapped up nicely in your workspace. You can view everything and it's easy to navigate. What do you dislike? I have had no issues with this platform. What problems are you solving with the product? What benefits have you realized? My team and I were able to get a comprehensive veiw of our customers information. We didn t ...

So underrated

What do you like best? Its so easy to use like it made what i had to do for work so much east What do you dislike? Make it more accesible on different platforms What problems are you solving with the product? What benefits have you realized? The versatility that kustomer offers makes it easy for me to conect mg buisness

Kustomr is a great app if you....

What do you like best? How you could help witg iT issues easly over the net. What do you dislike? Its not as integarted as the other softwares out there. What problems are you solving with the product? What benefits have you realized? It issues other people were having.