Kustomer Reviews in June 2026: User Ratings, Pros & Cons

Great program for my small business

What do you like best? An excellent way to keep track of my customers’s engagement with my business What do you dislike? I wish the monthly fee is cheaper. Nothing else to dislike What problems are you solving with the product? What benefits have you realized? Best way to find and solve a customer complaint

Very clean and user friendly interface and easy to learn

What do you like best? You can edit notes after you posted them!!!! Searching is really powerful too, if sometimes a bit cumbersome to use. What do you dislike? Shortcuts are not implemented very well, they're a pain in the butt to open up, even with the quick inline access in your notes by way of hashtags. The shortcut menu ALWAYS opens downward and if you scroll down the actual page it closes up. This happens very often at the end of a page and doesn't allow for easy viewing in ...

Not What I Had Hoped For

What do you like best? I liked the layout of the the home page and the customizable responses that you can add yourself. Very easy to use template wise. What do you dislike? There was no way to flag spam requests that we see repeatedly by the same email easily. A simple spam folder would have been neat to separate the clutter from requests that need attention. Recommendations to others considering the product: got to make the way you filter messages easier for a regular ...

Kustomer is customizable for any scenario

What do you like best? Workflows are a powerful tool. We use them to facilitate cross team collaboration across teams servicing both sides of a two-sided marketplace. I've used other systems that would never have been able to accommodate the complex decision tree style logic that Kustomer's workflows offer. And pairing workflows with customer facing messaging or internal notifications make for powerful automations with infinite possibilities. Additionally, integration with external ...

Very helpful platform

What do you like best? Having the possibility to enter internal and external notes. Being able to generate different reports as well as combining different types of conversations such as emails, texts etc. What do you dislike? Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately. What problems are you solving with the product? What benefits have you realized? Having customer profile and shop profile is definitely a release. ...

Fast, and factual customer support!

What do you like best? Kustomer brings together so much relevant information for us, in a single and quickly actionable workspace. We are presented with all of the data in one place, all interactions across SMS, Chat, Phone, Email and Shopify sales - allowing us to quickly understand the customer need, and respond. We give great pride in responding to customers quickly with accurate information - Kustomer enables this. Also, anytime we've had a question or needed help, Kustomer has been ...

Best CRM Tool I've Used

What do you like best? With Kustomer, everything is centered around the customer (no pun intended). No more tickets, tracking down various conversations, managing different tools. The product organizes all communications from every medium into a single, organized timeline. AMAZING! What do you dislike? They have continued to improve the mobile experience, which is my only feedback for improvement. What problems are you solving with the product? What benefits have you realized? ...