Kustomer Reviews in June 2026: User Ratings, Pros & Cons

Accommodating

What do you like best? I love that we are able to have all platforms from the customer in one place. What do you dislike? Sometimes the site can be slow but that is a given when there is so much going on. What problems are you solving with the product? What benefits have you realized? Kustomer is helping us assist our customers efficiently without too much back and forth.

Keep it up Kustomer!

What do you like best? The Kustomer platform is very inclusive to all of the systems that we use. Kustomer tries to ensure that everything is user-friendly. Updating shortcuts and editing them has become easier with updates and requests made to Kustomer. They are willing to work with us to ensure that it is as user-friendly as possible. What do you dislike? Although Kustomer includes our internal platforms it is not easy to follow along. It is also a bit congested since all the ...

Kustomer at Rent The Runway

What do you like best? I love how integrated Kustomer is with all of our RTR platforms. It is integrated with our Five9 phone system as well as linked with our administrative programs for customer experience. The convenience factor is great and really helps our agents to be efficient! What do you dislike? The downside of using Kustomer is when we experience tech glitches with it. It seems to be more prone to glitching and errors and sometimes is "down" and the team is unable to use ...

Great CRM, Highly Recommended

What do you like best? User friendly, it's easy to navigate. Took me less than 2 hours to understand it's platform.Like the colors as well. Makes it lively to the eyes. What do you dislike? Can be tricky for first timers, or those who haven't tried using a CRM. Also, outages is somehow very frequent which delays work, Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? Email support ...

Kustomer Software

What do you like best? It allows for us to view multiple accounts/customers all at once. It organizes all the contact with each customer in one place. It lets co-workers make notes on accounts so that everyone can be on the same page. It is great that it keeps your last viewed accounts open so that you can pick up right where you left off. What do you dislike? I personally don't use it enough since I am not in the CX department to have a dislike. The one thing I might dislike is ...

Did not deliver what we were expecting

What do you like best? I loved how Kustomer looked for our customers, it was a plain text email that went right to their inbox. We ran into three main issues and our rep did try to help us out by connecting us to product as well as other companies who use the product for similar cases as ours, but we still did not resolve the issues we had. What do you dislike? I absolutely hated the lack of insight when it came to reporting. It was so hard to get a clear idea how many contacts we ...

Great concept

What do you like best? tons of features, ease of use for non engineers What do you dislike? documentation could be more organized, UI can be robust Recommendations to others considering the product: Kustomer is a great concept. It allows for your team to set up a CRM with more features than you may have known you needed. I believe the company will go very far. My biggest issue is right now the documentation is not very organized, so it can be hard to find answers to questions ...

Great idea, not the greatest experience!

What do you like best? I would say, the best feature of Kustomer, is the omnichannel functionality. It is awesome that you can reach out to customers on every channel there is on one single platform. Kustomer also allows for a personalized experience for our Customers and it is the first step when establishing a relationship with them. What do you dislike? I would say how the workflows are created, it needs more flexibility. Our needs and product are specific and unique and we ...

Kustomer.... Its what you NEED!!!

What do you like best? I love how you can customize it to fit your personal needs What do you dislike? I do not like that you cannot pull lists for each team to see who is in any specific team all at once - there is no way to just export a list Recommendations to others considering the product: make sure you are able to get the reporting you need from all channels What problems are you solving with the product? What benefits have you realized? We use Kustomer as our ...

Wouldn't recommend

What do you like best? I do like the look of Kustomer. It's very easy to navigate and understand what is happening in any given situation. It's also nice to backtrack through a problem that has happened in the past and see what was happening. What do you dislike? I hate the loading functionality. It doesn't make sense to open a new screen each time a ticket is opened. I wish it had a mobile friendly version. I wouldn't recommend it overall to anyone who is looking to solve a quick ...