Kustomer Reviews in June 2026: User Ratings, Pros & Cons

Kustomer rocks!

What do you like best? The easy to use interface and how quickly the network speed is. What do you dislike? I think some of the features are a bit confusing. I am not in Customer support and only use KX sparingly so I am not fully in tune with all the features Recommendations to others considering the product: Easy to use! What problems are you solving with the product? What benefits have you realized? Keeping better track of both customer and client communications.

Review of Kustomer

What do you like best? I like being able to use both text messaging and email all in one place to reach my customers. That makes things easiest when they reach out both platforms.I also like the snoozing function to have a to-do set up for me without having a separate reminder elsewhere. What do you dislike? I don't like how you can't upload any video content and the file size for images is very small. I don't like how there is a limit on how many customers you can view at once. I ...

Kustomer is great!

What do you like best? It was easy to switch to from the previous system that we were using. What do you dislike? At this time, I don't have any complaints. Whenever there's been an issue with the site, Kustomer always lets you know and that they are taking care if it Recommendations to others considering the product: Try Kustomer, it is truly user-friendly you will not regret it. What problems are you solving with the product? What benefits have you realized? Any ...

A happy Kustomer Customer

What do you like best? After setup, Kustomer is super reliable and feature rich. What do you dislike? The setup was a little rough and took some while getting used to. Agent management can be confusing, but you get the hang of it. What problems are you solving with the product? What benefits have you realized? Communication with our customers and workforce.

I love Kustomer!

What do you like best? I love how easy it is to see a customer's entire "life" with RTR laid out in an easily accessible way - all of her orders are viewable in Kustomer. I can easily see when she joined, when she places orders, when she interacts with agents (and what channels she used to do so) and I love how we are able to integrate other platforms into Kustomer. I also like the search feature, and it is extremely valuable to the Quality Assurance Team. What do you dislike? ...

Very fast and very detailed reports

What do you like best? It very useful in daily basis work, it also gives very informative metrics. What I value the most is that you can listen to the recordings and also making new searches are very easy and you can set specific user-based permissions for it. What do you dislike? There are a lot of tickets that are not merged and also some bugs appear sometimes but overall it is almost perfect. What problems are you solving with the product? What benefits have you realized? ...

Kustomer has been pretty seamless.

What do you like best? Kustomer makes it easy to manage customers, keep information organized, and keep connectivity at its prime. What do you dislike? The chat feature's functionality isn't always optimized. Recommendations to others considering the product: Play around with it to get familiarized with all of its functions What problems are you solving with the product? What benefits have you realized? How to best keep customers satisfied with utmost efficiency.

Great platform!

What do you like best? I love how well Kustomer aggregates all customer feedback and inquiries into one easy to use application. It's so easy for our team to use - very intuitive if you are a new user. What do you dislike? Right now, our phone system isn't integrated into the Kustomer application, which I'd love to see for future! What problems are you solving with the product? What benefits have you realized? We are easily able to help our customers faster with this ...

Centralizing Team Efforts

What do you like best? I like best that Kustomer provides the opportunity for multiple departments within my company to collaborate on the needs of a customer while helping create actionable data useful for improving our services. What do you dislike? I dislike the way that notifications work. When handling phone interactions I receive a notification for the call notes that I add to the conversation via Talkdesk.I also receive a notification that I was assigned to the conversation ...

Customer service Representative

What do you like best? I like the fact that it connects with talk desk, I like the snooze options, the different tabs for texting and emails, and I like how I can have multiple cases up at once. What do you dislike? I will say since the first time I started with ParkWhiz KX has grew and Changed it has always been good to use my problems per say wouldn’t be with KX more so the other things we use it with What problems are you solving with the product? What benefits have you ...