Kustomer Reviews in May 2025: User Ratings, Pros & Cons

Kustomer has changed our Business

What do you like best? We have integrated Kustomer into our system and it has been very helpful in providing visibility into all of our accounts we manage What do you dislike? we also use salesforce so i wish there was a way to easily see the tickets in salesforce What problems are you solving with the product? What benefits have you realized? tracking tickets for our accounts, responding frequently, assigning tickets, addressing issues in a timely fashion

Good

What do you like best? Consolidation of customer information on the same screen What do you dislike? We are still in the process of configuring and integrating various tools, so I have nothing against it to talk about. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? Reports and integrations

A little raw, but very innovative

What do you like best? Our company was an early adopter of Kustomer. One reason we chose Kustomer was, as a newer company, it was very open to working with us to accommodate some of our specific needs from a customer CRM. Kustomer invested a lot of time setting up its system to work well for some of our specific use cases. It's definitely a forward-thinking company that's constantly iterating and developing new features. What do you dislike? As a newer company, Kustomer can be a ...

The best customer service program I've ever worked on

What do you like best? The first thing I like best is the fact that the tool integrates all the interactions of the consumer, offering a true omnichannel experience. I also like the ease of creating rules and queues and the ease of integrating other software What do you dislike? The reports need to improve. We need a view divided by channels. We also need to understand what the reporting rules are and how to change them Recommendations to others considering the product: The ...

Amazing product, awesome service

What do you like best? Kustomer is very user-friendly, can easily be customized and the service their team provides is unparalleled. What do you dislike? Creating and adjusting workflows to automate processes is somewhat confusing. What problems are you solving with the product? What benefits have you realized? We are providing our customers with omni-channel support and have improved our customer satisfaction and SLAs.

Great for communications with coworkers

What do you like best? help keeps tracks of different issues any time there are any issues with one of our customers we can track them using Kx What do you dislike? A more natural way to track issues sometimes when searching in the app is hard to look for the specific problems a customer is having. Customer may have different questions should be able to merge. What problems are you solving with the product? What benefits have you realized? We resolved our customer service ...

Efficient and seamless.

What do you like best? I enjoy having so many different tools to assist me in my work. What do you dislike? I enjoy everything about Kustomer, it is growing in the right direction. Recommendations to others considering the product: Kustomer is a great platform to use and it is evident that there is still continuous growth. What problems are you solving with the product? What benefits have you realized? communicating with clients via chat/email.

I love Kustomer!

What do you like best? I love how easy it is to see a customer's entire "life" with RTR laid out in an easily accessible way - all of her orders are viewable in Kustomer. I can easily see when she joined, when she places orders, when she interacts with agents (and what channels she used to do so) and I love how we are able to integrate other platforms into Kustomer. I also like the search feature, and it is extremely valuable to the Quality Assurance Team. What do you dislike? ...

Effortless and Effecient

What do you like best? I love how I am able to view all customer communication in one place, I also love being able to link the account to the actual communication. What do you dislike? At the moment I have not found anything that I dislike about this platform which is great!!! What problems are you solving with the product? What benefits have you realized? Increased volume over chat and email channels and customer response time for resolving issues.

Kustomer Software

What do you like best? It allows for us to view multiple accounts/customers all at once. It organizes all the contact with each customer in one place. It lets co-workers make notes on accounts so that everyone can be on the same page. It is great that it keeps your last viewed accounts open so that you can pick up right where you left off. What do you dislike? I personally don't use it enough since I am not in the CX department to have a dislike. The one thing I might dislike is ...