Kustomer Reviews in June 2026: User Ratings, Pros & Cons

Good

What do you like best? Consolidation of customer information on the same screen What do you dislike? We are still in the process of configuring and integrating various tools, so I have nothing against it to talk about. Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? Reports and integrations

A little raw, but very innovative

What do you like best? Our company was an early adopter of Kustomer. One reason we chose Kustomer was, as a newer company, it was very open to working with us to accommodate some of our specific needs from a customer CRM. Kustomer invested a lot of time setting up its system to work well for some of our specific use cases. It's definitely a forward-thinking company that's constantly iterating and developing new features. What do you dislike? As a newer company, Kustomer can be a ...

Kustomer review

What do you like best? Very useful tool for in company communication and problem solving. What do you dislike? Sometimes its a bit slow but any issues get fixed very quick. What problems are you solving with the product? What benefits have you realized? I am solving everyday problems and communicate between different teams in the company.

The best customer service program I've ever worked on

What do you like best? The first thing I like best is the fact that the tool integrates all the interactions of the consumer, offering a true omnichannel experience. I also like the ease of creating rules and queues and the ease of integrating other software What do you dislike? The reports need to improve. We need a view divided by channels. We also need to understand what the reporting rules are and how to change them Recommendations to others considering the product: The ...

Amazing product, awesome service

What do you like best? Kustomer is very user-friendly, can easily be customized and the service their team provides is unparalleled. What do you dislike? Creating and adjusting workflows to automate processes is somewhat confusing. What problems are you solving with the product? What benefits have you realized? We are providing our customers with omni-channel support and have improved our customer satisfaction and SLAs.

Great for communications with coworkers

What do you like best? help keeps tracks of different issues any time there are any issues with one of our customers we can track them using Kx What do you dislike? A more natural way to track issues sometimes when searching in the app is hard to look for the specific problems a customer is having. Customer may have different questions should be able to merge. What problems are you solving with the product? What benefits have you realized? We resolved our customer service ...

Efficient and seamless.

What do you like best? I enjoy having so many different tools to assist me in my work. What do you dislike? I enjoy everything about Kustomer, it is growing in the right direction. Recommendations to others considering the product: Kustomer is a great platform to use and it is evident that there is still continuous growth. What problems are you solving with the product? What benefits have you realized? communicating with clients via chat/email.

Effortless and Effecient

What do you like best? I love how I am able to view all customer communication in one place, I also love being able to link the account to the actual communication. What do you dislike? At the moment I have not found anything that I dislike about this platform which is great!!! What problems are you solving with the product? What benefits have you realized? Increased volume over chat and email channels and customer response time for resolving issues.

Kustomer Review

What do you like best? One of the best things about Kustomer is how all forms of communication with customers are integrated. This makes it much easier for us to keep track of customers - we always know how, when and what customers are communicating to us or have communicated to us in the past. The previous service we used made it very difficult to accomplish what Kustomer does very seamlessly. I am not sure what else to write here. What do you dislike? Interface gets cluttered and ...

Awesome Features

What do you like best? I like the features that kustomer offers because it makes sending emails that much easier with being organized. One that I am really fond of due to always proofreading after I submit is being able to undo a sent email by delaying the outbound time. What do you dislike? It can be a little confusing with my QnR being applied when closing out emails. Sometimes i get overwhelmed with the open messages that attack me everyday when i log in. It should be a minimum ...