Kustomer Reviews in May 2025: User Ratings, Pros & Cons

Great product easy to use saves time

What do you like best? That it integrates with our hr system easily no manual org chart updates ever again! What do you dislike? Could be easier to make it look nicer. So the interface is basic and a bit fiddly. What problems are you solving with the product? What benefits have you realized? Saves time, our org chart is always up to date. We don't have to constantly change it!

I honestly don't know why other companies don't use Kustomer. It's very well organized

What do you like best? Vert organized, keeps everything where it should be. Super straightforward and definitely works well for our customers! What do you dislike? Sometimes it wont let me link accounts to BlueMajik What problems are you solving with the product? What benefits have you realized? it's definitely super easy to be talking to a customer and navigating the site all at once. I was able to figure out how to sync accounts to Kustomer as well. Only it does not ...

Kustomer is an easy and effective CRM that's simple to use and nicely designed.

What do you like best? One of my absolute favorite features that Kustomer has is the ability to mark a case as done but have it re-open should the customer respond to an email or text sent to them. This makes it easy to put a case out-of-mind until the customer gets around to responding, because sometimes they're slow to getting back to me and the open cases would pile up otherwise and I hate to see clutter. I also love the ability to see both my current open and snoozed conversations ...

Kustomer Review

What do you like best? Kustomer is very user friendly and secure. What do you dislike? I have no negative comments for kustomer. What problems are you solving with the product? What benefits have you realized? assisting the nx concerns, keeping all information for customers are vital especially if nx gives us a call back. kustomer helps us resolve the nx issues promptly.

Easy to use!

What do you like best? How easy it is to move from one email to another without getting mixed up. What do you dislike? There are a few glitches here and there. What problems are you solving with the product? What benefits have you realized? Solving customers issues.

Great and Effective, helpful with time management and productivity

What do you like best? The number of tasks I'm able to stay on top of and reply to or solve in a timely manner without feeling overwhelmed. The ability to snooze and check in on tickets of importance really helps me evaluate where to put my time in my day to day. This is extremely helpful in managing my workload. What do you dislike? The occasional bugs here and there but those are always resolved in a timely manner and usually reported before I notice them myself. I do wish ...

Kustomer is the bomb. 10/10 - highly reccomend. If you're looking for a solid application to

What do you like best? I love how integrated Kustomer is. Its so nice to see all of your customer's information consolidated into one place. You can integrate your phone system, to be able to just click to dial, which is really nice. I love the texting/email features and love how the notifications come through. It's also nice to be able to prioritize everything with the different priority level settings What do you dislike? It can be difficult to customize the interface/layout ...

Simple, easy and clean. Everything works!

What do you like best? It's really easy to use and really simple to understand. What do you dislike? Sometimes there can be some errors listen to previous calls Recommendations to others considering the product: Very simple and easy to use plus it can be customized to your company. It's a win all around. What problems are you solving with the product? What benefits have you realized? I was able to get everything down every time I spoke with a customer and very ...

Kustomer- Friendly, easy to use, customer support platform.

What do you like best? Our favorite feature in Kustomer is the timeline that's available for contacts, where we can merge and solve issues together. Making conversations and tickets easy to be consistent with customers and review their company history. What do you dislike? While they're working on building out the support on their system more, the improvement of support/instruction on some of their complex systems as well as an explanation of their potential would be useful. ...

Fantastic!

What do you like best? -"My Open Conversations" is my DASHBOARD and best friend -notification customization -user friendly interface -concise conversation storage - no "one right way" to workflow -timestamps for everything, easy to see what happened and when. What do you dislike? -initial learning interface takes some getting used to. -happy/mad customer ring indicator not relevant. -Sometimes customers have multiple email threads going with different team ...