Kustomer Reviews in May 2025: User Ratings, Pros & Cons

It has been better than our previous software

What do you like best? The fact that email , text and chat are all on the same screen What do you dislike? the fact that texts and chats don't stay in the same thread. Recommendations to others considering the product: Try it out. You won't regret it What problems are you solving with the product? What benefits have you realized? Customer experience

Kustomer is the bomb. 10/10 - highly reccomend

What do you like best? I love how integrated Kustomer is. Its so nice to see all of your customer's information consolidated into one place. You can integrate your phone system, to be able to just click to dial, which is really nice. I love the texting/email features and love how the notifications come through. It's also nice to be able to prioritize everything with the different priority level settings What do you dislike? It can be difficult to customize the interface/layout of ...

Kustomer has been great to work with and is intuitive which is very important.

What do you like best? I love the fact that we can easily see how many emails we complete in an hour and also dark mode. What do you dislike? I think the call pop up could be better. Recommendations to others considering the product: I would recommend playing around and getting familiar with all the features prior to going live so you can easily utilize the features. What problems are you solving with the product? What benefits have you realized? Emailing has never ...

Excellent Customer Service tool

What do you like best? Easy to access. Not so technical unlike other tools. We've been using Kustomer as our customer service tool for email tickets. There haven't been any problems encountered and if there will be, it is easy to fix. I like that all are already in Kustomer. I can even monitor our productivity. What do you dislike? These are my likes, dislikes and recommendations: Scrolling through the body of the email. Notifications for new emails is limited. ...

Easy to navigate and very intuitive!

What do you like best? That it mimics gmail in some ways. Love the features of snoozing, and being able to perform very specific searches. What do you dislike? There were glitches but these have been fixed. What problems are you solving with the product? What benefits have you realized? The ability to obtain data points and to figure out focus areas for improvement with our systems already in place.

One of the best CRM interfaces I'ver ever used

What do you like best? How user friendly it can be for new team members. What do you dislike? Perhaps the only thing I would like to see different is the notifications section area. Recommendations to others considering the product: The best decision you could take! What problems are you solving with the product? What benefits have you realized? All of our customers reach out from small requests to escalated issues.

Modern, flexible customer engagement tool

What do you like best? Flexibility and adaptability to meet business needs AI / automation Modern UI What do you dislike? Reporting could be stronger Lack of prebuilt integrations, though flexibility of tool allows us to build them as needed with nearly any system What problems are you solving with the product? What benefits have you realized? We’re able to engage with our customers much for effectively and personally through Kustomer. Through automations like ...

An effective form of communication

What do you like best? Multitasking with multiple chats opened ! What do you dislike? Can’t have on multiple tabs. Decreases the multitasking point What problems are you solving with the product? What benefits have you realized? Getting to cater on multiple platforms

Very innovative and has all the things I need to get the work done. Easy to navigate as well

What do you like best? Easy to navigate and friendly icons that can help with navigation What do you dislike? There is a lot of panes that makes it hard to navigate when using a smaller screen What problems are you solving with the product? What benefits have you realized? We do troubleshooting via emails and respond to calls realtime,

Simple, easy and clean. Everything works!

What do you like best? It's really easy to use and really simple to understand. What do you dislike? Sometimes there can be some errors listen to previous calls Recommendations to others considering the product: Very simple and easy to use plus it can be customized to your company. It's a win all around. What problems are you solving with the product? What benefits have you realized? I was able to get everything down every time I spoke with a customer and very easy ...